Partners and maintains working relationships with various departments within Thunderbird and ASU including, but not limited to: Student Success, Academic Advising, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design and Learning Experience, Enterprise Technology, Registrar, Student Billing Services, Financial Aid, Graduate College, ASU Online/Ed Plus and catering. Receives and responds to student inquiries through different channels; addresses escalated problems, issues and/or concerns including, but not limited to: onboarding, schedule, class selection, classroom issues/team projects and use of online resources; routes issues as appropriate to ensure optimal resolution for student success.