Johnson City, TN2 days ago
Complete work orders, enter customer information, and keep records accurate and up to date* Maintain a clean, well-organized, customer-ready store environment* Support inventory checks, part deliveries, and job confirmations as needed* Work closely with your technicians, market leadership, and Inside Sales teamsEducation and/or Experience Required* 1-3 years of retail, auto service, call center, or customer-facing experience* Ability to manage multiple priorities in a fast-moving environment* Experience using dashboards, performance tools, and CRM systemsRequired Skills/Abilities* Ability to multitask between walk-in customers, phone calls, and technician support* Use performance insights and data to coach, recognize wins, and improve results* Strong communication and listening skills* Ability to stand and move around the store for extended periods* A professional appearance and willingness to wear provided PPE* Ability to stand and move around the store for extended periodsPreferred Education and/or Experiencees* 1-3 years of sales, retail, auto service, call center, or customer-facing experience* High school diploma or GEDPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job Description:Glass America is seeking a Customer Service Representative to support daily shop operations by professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.