You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. This vacancy is open to Federal Employees, current permanent employees of the Department of Veterans Affair (VA), Veterans Employment Opportunities Act (VEOA), Military Spouses eligible, 30% or More Disabled Veterans (30% DV), Veterans Recruitment Authority, People with Disabilities, Schedule A (Disabled/Sch A), Peace Corp eligible, current/permanent VA employees who are CTAP eligible, ICTAP eligible current/former federal employees, and Land Management eligible.