Insurance Agent HealthMarketsInsurance AgentWaterbury, CTHealthMarkets independent licensed insurance agents shall for all purposes be deemed to be independent contractors and shall have no authority to act or represent themselves as an employee or partner of HealthMarkets Insurance Agency. HealthMarkets is a technology-enabled health insurance agency delivering high-touch, customized health and supplemental insurance solutions to individuals, families and small businesses.
Insurance Underwriter Diedre Moire Corp.Insurance UnderwriterBridgeport, CT$100,000–$300,000 / yearFull timeCONSIDERED EXPERIENCE INCLUDES: Insurance Underwriter Specialty Program Excess Surplus Commercial Lines Program Underwriter #DiedreMoire #JobSearch #JobHunt #JobOpening #Hiring #Job #Jobs #Careers #Employment #jobposting #InsuranceJobs #UnderwriterJobs. Insurance Underwriter Specialty Program Excess Surplus Commercial Lines Program Underwriter Personal Grooming Services Barber Shops Hair Tanning Nail Salons Massage Parlor etc _ .
Claims Examiner Medical Malpractice Diedre Moire Corp.Claims Examiner Medical MalpracticeMilford, CT$100,000–$140,000 / yearFull timeCONSIDERED EXPERIENCE INCLUDES: Insurance Claims Examiner Adjuster Specialist Professional Liability Medical Malpractice MedMal Allied Healthcare #DiedreMoire #JobSearch #JobHunt #JobOpening #Hiring #Job #Jobs #Careers #Employment #jobposting #InsuranceJobs #UnderwriterJobs. Described compensation is not definite nor precise and may be estimated and approximate and is negotiable depending on market conditions and candidate availability and other factors and is solely at the discretion of employers.
Complex Claims Consultant - Life Insurance Agent / Broker Dealer CNA Financial CorpComplex Claims Consultant - Life Insurance Agent / Broker DealerCT$72,000–$141,000 / yearResolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of high complexity and exposure Financial Lines claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
Insurance Agent Role – Work From Home The Delaney Agency llcInsurance Agent Role – Work From HomeWaterbury, CTFull timeAt the Delaney Agency, we use data-driven systems and proven lead generation to connect our agents with families who are actively seeking help - allowing you to focus on service, not chasing prospects. This is a work-from-home opportunity for coachable, disciplined individuals who are comfortable with a 100% commission-based income and are motivated to help families who have already asked for assistance with life insurance-backed products.
Home Based Insurance Sales Representative The Delaney Agency llcHome Based Insurance Sales RepresentativeNew Haven, CTFull timeAt the Delaney Agency, we use data-driven systems and proven lead generation to connect our agents with families who are actively seeking help - allowing you to focus on service, not chasing prospects. This is a work-from-home opportunity for coachable, disciplined individuals who are comfortable with a 100% commission-based income and are motivated to help families who have already asked for assistance with life insurance-backed products.
Insurance Account Position - State Farm Agent Team Member Tiffany Nguyen - State Farm AgentInsurance Account Position - State Farm Agent Team MemberBerlin, CTROLE DESCRIPTION: Tiffany Nguyen, State Farm Agency in Berlin is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position, your knowledge of insurance products and industry trends equips you to communicate directly with customers, identify their needs, and market products or services that maximize value.
Insurance Agent Role – Work From Home The Delaney AgencyInsurance Agent Role – Work From HomeWaterbury, ConnecticutAt the Delaney Agency, we use data-driven systems and proven lead generation to connect our agents with families who are actively seeking help - allowing you to focus on service, not chasing prospects. This is a work-from-home opportunity for coachable, disciplined individuals who are comfortable with a 100% commission-based income and are motivated to help families who have already asked for assistance with life insurance-backed products.
Licensed Property & Casualty Insurance Agent - Remote USA TTECLicensed Property & Casualty Insurance Agent - Remote USARedding, CTRemoteWebcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Online Order Filling Team Associate Walmart IncOnline Order Filling Team AssociateWATERBURY, CTThis position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates.
Commercial Insurance Inspector- (Bridgeport, CT.) ExlService Holdings IncCommercial Insurance Inspector- (Bridgeport, CT.)Bridgeport, CTMost surveys are focused on assessing the business for Property and General Liability coverage, but we also service other commercial insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk. Preferred experience in commercial insurance, real estate, inspection, construction, claim, loss control, underwriting, and/or fire and safety experience is a plus, but all interested candidates are encouraged to submit their qualifications.
NewAccount Manager- Commercial Insurance Insurance Office of AmericaAccount Manager- Commercial InsuranceBridgeport, CTRemote$45,000–$75,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).
Account Manager - Commercial Insurance (Construction / Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction / Contractors)Bridgeport, CTRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Account Manager - Commercial Insurance (Eastern / Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern / Central Time Zones)Bridgeport, CTRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Senior Account Manager- Commercial Insurance Insurance Office of AmericaSenior Account Manager- Commercial InsuranceNew Haven, CTRemote$90,000–$115,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Work Mode: Remote (Eastern and Central Times Zones only | Location/Supporting: Longwood, FL | Book Focus: International/ Reverse Flow, General.
Account Manager - Commercial Insurance (Eastern or Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern or Central Time Zones)New Haven, CTRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Account Manager- Commercial Insurance, SBU Insurance Office of AmericaAccount Manager- Commercial Insurance, SBUNew Haven, CTRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Senior Account Manager- Commercial Insurance (Transportation) Insurance Office of AmericaSenior Account Manager- Commercial Insurance (Transportation)New Haven, CTRemote$90,000–$100,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Senior Account Associate- Commercial Insurance Insurance Office of AmericaSenior Account Associate- Commercial InsuranceNew Haven, CTRemote$55,000–$75,000 / yearFull timeTask Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Senior Account Associate- Commercial Insurance (Agriculture/ Construction) Insurance Office of AmericaSenior Account Associate- Commercial Insurance (Agriculture/ Construction)New Haven, CTRemote$50,000–$70,000 / yearFull timeTask Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Senior Account Associate- Commercial Insurance (Transportation) Insurance Office of AmericaSenior Account Associate- Commercial Insurance (Transportation)New Haven, CTRemote$60,000–$70,000 / yearFull timeTask Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Senior Account Associate- Commercial Insurance (Remote) Insurance Office of AmericaSenior Account Associate- Commercial Insurance (Remote)New Haven, CTRemote$50,000–$70,000 / yearFull timeTask Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
Home Based Insurance Sales Representative The Delaney AgencyHome Based Insurance Sales RepresentativeNew Haven, ConnecticutAt the Delaney Agency, we use data-driven systems and proven lead generation to connect our agents with families who are actively seeking help - allowing you to focus on service, not chasing prospects. This is a work-from-home opportunity for coachable, disciplined individuals who are comfortable with a 100% commission-based income and are motivated to help families who have already asked for assistance with life insurance-backed products.
NewInsurance Coordinator Oral Surgery PartnersInsurance CoordinatorHamden, ConnecticutThe role requires strong communication skills, attention to detail, and the ability to work effectively with various stakeholders, including patients, insurance companies, and healthcare providers. This includes processing claims, verifying insurance coverage, handling patient or client inquiries, and ensuring compliance with relevant regulations.
Field Property Adjuster - CT Allstate Insurance CompanyField Property Adjuster - CTCT$53,500–$77,800 / yearAnalytical Thinking, Case Management, Documentations, Field Operations, Homeowners Claims, Homeowners Insurance Claims, Insurance Claims, Negotiation, Performance Management (PM), Property Claims, Property Coverage, Property Damage, Property Damage Claims, Property Insurance Claims, Quality Management, Relationship Building, Residential Property, Stakeholder Relationship Management, Xactimate. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
NewClaims Specialist - Professional Liability Philadelphia Insurance CompaniesClaims Specialist - Professional LiabilityGlastonbury, CT$95,000–$105,000 / yearEvaluates each claim in light of facts; Affirm or deny coverage; investigate to establish proper reserves; and settles or denies claims in a fair and expeditious manner. Marketing Statement: Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries.
Investigator Ethos Risk ServicesInvestigatorNew Haven, CTFull timePrevious Experience: Demonstrated proficiency in covert surveillance techniques, capturing high-quality video footage, and preparing thorough, well-organized investigative reports. This role involves performing both stationary and mobile surveillance, obtaining video and photographic evidence, and preparing thorough, detailed reports for clients.
Surveillance Investigator Allied UniversalSurveillance InvestigatorNew Haven, ConnecticutFull timeThe Surveillance Investigator will perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities to assist with the administration of an insurance claim. Conduct independent investigations of insurance claims across a range of coverage types, including workers’ compensation, general liability, property and casualty, and disability.
Maintenance Supervisor PennroseMaintenance SupervisorNaugatuck, Connecticut$26–$28 / hourFull timeResponsibilities: Perform administrative work each morning (30 minutes) as assigned by the PM or Support Center, including but not limited to prescribed online training, reviewing “My Pennrose” updates, reviewing messages from the executive team/ownership, scheduling vendors, ordering parts, participating in “Team Meetings,” etc. This includes conducting a pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
NewSr. Claims Counsel, Environmental and Design Professional Liability Sompo International Holdings LimitedSr. Claims Counsel, Environmental and Design Professional LiabilityCT$125,000–$175,000 / yearThe successful candidate will be able to provide insight and analysis on complex high profile/high exposure Architects & Engineers (Design Professional Liability) and Environmental (Contractors Pollution and Professional Liability, Site Environmental Liability and Excess Environmental Liability) claims. Our business, your impact, our opportunity: What you'll be doing: Provide coverage, liability, and damages analysis for complex environmental and professional liability claims, including Architects & Engineers, Construction Professional, and Pollution.
Maintenance Supervisor Pennrose Properties LLCMaintenance SupervisorNaugatuck, CT$26–$28 / hourPerform administrative work each morning (30 minutes) as assigned by the PM or Support Center, including but not limited to prescribed online training, reviewing "My Pennrose" updates, reviewing messages from the executive team/ownership, scheduling vendors, ordering parts, participating in "Team Meetings," etc. This includes conducting a pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
NewSenior Claims Counsel - Financial Institutions/Public D&O CNA Financial CorpSenior Claims Counsel - Financial Institutions/Public D&OGlastonbury, CT$97,000–$189,000 / yearThe position requires the ability to independently evaluate liability and coverage; proactively formulate and execute claim resolution strategies; and, without the assistance of counsel, attend mediations, navigate complex settlement dynamics and drive and influence best possible claim outcomes. The individual in this position will primarily focus on high severity D&O and E&O claims under policies issued to Public Companies as well as Financial Institutions such as large depository institutions, insurance companies, asset managers, private equity and venture capital firms and REITs.
Customer Service Representative - State Farm Agent Team Member James Grossi - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSouthampton, NYAs a Customer Service Representative - State Farm Agent Team Member with James Grossi - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member patty herbstman - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberCoram, NYAs a Customer Service Representative - State Farm Agent Team Member with patty herbstman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Joe Aguirre - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberSmithtown, NYAs a Customer Service Representative - State Farm Agent Team Member with Joe Aguirre - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Workers'' Compensation Medical Only Claim Representative Chubb LtdWorkers'' Compensation Medical Only Claim RepresentativeNew Haven, CTWorks with in-house Technical Assistants, Special Investigators, Nurse Consultants, Telephonic Case Managers and Team Supervisors to exceed customers expectations for exceptional claim handling service. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Account Associate - State Farm Agent Team Member Lynne Barnhardt - State Farm AgentAccount Associate - State Farm Agent Team MemberSmithtown, NYROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Lynne Barnhardt - State Farm Agent, you are vital to our daily business operations and customers’ success. We are located in Smithtown, NY and help customers with their insurance and financial services needs, including: Auto insurance.
Account Associate - State Farm Agent Team Member Steve Boyle - State Farm AgentAccount Associate - State Farm Agent Team MemberBridgeport, CTROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Steve Boyle - State Farm Agent, you are vital to our daily business operations and customers’ success. We are located in Bridgeport, CT and help customers with their insurance and financial services needs, including: Auto insurance.
Property Manager Pennrose Properties LLCProperty ManagerNaugatuck, CT$73,000–$76,000 / yearTeach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management and the optimum use of technology / Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives. Process re-certifications, build / manage credible waiting lists for each unit type - anticipate issues impacting occupancy and financial performance - meet deadlines - work proactively.
Property Manager PennroseProperty ManagerNaugatuck, Connecticut$73,000–$76,000 / yearFull timeTeach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management and the optimum use of technology / Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives . Process re-certifications, build / manage credible waiting lists for each unit type – anticipate issues impacting occupancy and financial performance – meet deadlines – work proactively .
Customer Service Representative - State Farm Agent Team Member Josh Capral - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberCROMWELL, CTAs a Customer Service Representative - State Farm Agent Team Member with Josh Capral - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Wanda Carlson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMilford, CTYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
Customer Service Representative - State Farm Agent Team Member Colleen Tighe - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberFairfield, CTAs a Customer Service Representative - State Farm Agent Team Member with Colleen Tighe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Account Associate - State Farm Agent Team Member patty herbstman - State Farm AgentAccount Associate - State Farm Agent Team MemberSelden, NYROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for patty herbstman - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Customer Service Representative - State Farm Agent Team Member chris raffone - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberNorth Haven, CTAs a Customer Service Representative - State Farm Agent Team Member with chris raffone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Marcela Ruppert - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberKings Park, NYAs a Customer Service Representative - State Farm Agent Team Member with Marcela Ruppert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Rick Locicero - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberStratford, CTAs a Customer Service Representative - State Farm Agent Team Member with Rick Locicero - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Medical Director- Physiatrist (PM&R) | Rehabilitation Hospital of Waterbury PAM Health Rehabilitation Hospital of WaterburyMedical Director- Physiatrist (PM&R) | Rehabilitation Hospital of WaterburyWaterbury, ConnecticutFull timeEducation/Training Successful completion of an ACGME or AOA accredited Residency training program in Physical Medicine and Rehabilitation Certification, Current certification or active participation in the examination process leading to certification in Physical Medicine and Rehabilitation by the American Board of Physical Medicine and Rehabilitation or the American Osteopathic Board of Physical Medicine and Rehabilitation, is preferred. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves.
Claims Phone Support Crum & Forster Holdings Corp.Claims Phone SupportGlastonbury, CTRemote$20–$22 / hourWe believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions.
Account Associate - State Farm Agent Team Member Wanda Carlson - State Farm AgentAccount Associate - State Farm Agent Team MemberOrange, CTWe are located in Milford, CT and help customers with their insurance and financial services needs, including: Auto insurance. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.