Outstanding customer service skills both on the telephone and face-to-face; Two (2) years of experience in a higher education or technology setting preferred; Excellent problem-solving, patience and a customer-friendly attitude required; Strong written and verbal communication skills; Ability to establish and maintain effective working relationships with key college stakeholders, including students, faculty, college administrators, and community members. Demonstrated proficiency in the use of instructional computing applications including learning management systems, web-conferencing systems, online proctoring services, and Web 2.0 applications; Ability to travel between campuses for meetings or position responsibilities; This position includes some night and weekend shifts, as scheduled.