Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries and finding ways to improve engagement; Identify and conduct tests to get subscribers “sharing” their Parentfile with family and friends; Launch and manage the Parentfile affiliate program with moms, teenagers and retired individuals (we have initial ideas on what the program is for each); Business development outreach to financial advisors, lawyers and life insurance agents to add this for their clients; Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents); Comfortable creating own written materials and images when needed for customer emails and more; Ability to work individually as well as a part of a very small team and effectively share the workload. Need to be highly-skilled with writing articulate and convincing emails; Must be energetic, positive and resilient; hitting dead-ends doesn't disappoint you, as you simply try another way; Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self- starter in working remotely.