Qualifications: • Experience in insurance or healthcare industry preferred • Excellent oral and written communication skills • Demonstrates organizational skills and attention to detail • Strong customer service skills and ability to work on a high performing team • Proficiency within Microsoft suit of products, including Word, Excel, and Outlook • Ability to follow departmental procedures with a high degree of accuracy and detail • Ability to prioritize workload to meet pertinent deadlines and response dates • Ability to handle confidential personal health information in accordance with company policy and PHI rules & regulations • Ability to support internal and external stakeholders with diverse backgrounds and personalities. You will also provide clerical, administrative, and technical assistance to the assigned claims staff; maintain specific, timely, accurate coding and file updates to support data warehouse searches for claims processing and TDC research projects.