Working technical knowledge of, M365 especially Intune, Exchange Online, Identity, and SharePoint Online, Microsoft Windows 11, Microsoft Office (Word, Excel), Apple iOS Devices, RMM & MDM software (NinjaOne, Mosyle, etc), Active Directory, Ticketing systems (Connectwise, etc), Networking equipment (HPE Aruba, Fortigate, Ubiquiti, Cisco, switching, routing, and wireless), Networking Concepts (DHCP, DNS, NAT), VoIP Phones, Basic printer installation and service and Basic computer security concepts. All offers are contingent upon successful Statewide Central Registry (SCR), fingerprint clearance and possession of a valid NYS driver’s license with a MVR eligible for agency insurance coverage and reliable transportation.