Los Angeles, CA30+ days ago
Hands-on Okta administration including user provisioning, SSO configuration, group management, and app assignments Google Workspace administration including user management, groups, Drive administration, and security settings Jira Service Management (or similar ticketing platforms like Zendesk, Freshservice, ServiceNow) with demonstrated SLA management Slack and Zoom administration for user management and configuration Strong understanding of onboarding & offboarding processes with ability to translate business needs into technical requirements Proven ability to meet and maintain SLAs in a support queue environment Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms) macOS support expertise including troubleshooting, configuration, and user training Understanding of identity and access management concepts (SSO, SAML, SCIM, OAuth) Strong written and verbal communication skills for user-facing support across all levels including executives Detail-oriented with excellent organizational and documentation skills. As our IT Support Engineer, you will: Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency Create and maintain IT documentation, SOPs, and knowledge base articles for self-service Travel periodically to other offices or company events to provide onsite support Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence.