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Founded in 2009 by CEO Joe Gregory, Grapevine MSP has grown from a recession-era startup into the Central Valley's largest managed IT services provider with a team of over 60 professionals headquartered in Bakersfield, CA. As a Microsoft Tier 1 Partner, we deliver proactive IT support, cybersecurity, cloud, VoIP, strategic consulting, and 24/7 help desk services to businesses of all sizes.

ABOUT Grapevine MSPGrapevine MSP Technology Services is expanding, and we are seeking an enthusiastic Desktop Support Technician I (Tier 1) to join our team. Founded in 2009 by CEO Joe Gregory, Grapevine MSP has grown from a recession-era startup into the Central Valley's largest managed IT services provider with a team of over 60 professionals headquartered in Bakersfield, CA. As a Microsoft Tier 1 Partner, we deliver proactive IT support, cybersecurity, cloud, VoIP, strategic consulting, and 24/7 help desk services to businesses of all sizes. Our mission is simple: to help businesses thrive through smart, secure, and innovative technology. Our "let's figure it out" culture isn't a tagline — it's how we show up for our clients and each other every day. If you have a passion for technology, a desire to learn, and a commitment to delivering great client experiences, we want to hear from you.  The Role This is a full-time, on-site position based at our Visalia, CA office. As a Tier 1 technician, you will be the first point of contact for client technical issues — triaging, resolving, and escalating support requests with professionalism and efficiency. You'll work alongside a high-performing engineering team and gain hands-on exposure to a wide range of technologies and client environments.  WHAT We're Looking ForRequirements•      Basic understanding of Windows operating systems (Windows 10/11 preferred).•      Familiarity with common office hardware — desktops, laptops, printers, and scanners.•      Understanding Office 365 and the Microsoft Office Suite.•      Basic knowledge of networking concepts (IP addressing, LAN/WAN fundamentals).•      Strong communication and customer service skills — you'll be client-facing daily.•      Ability to follow documented procedures and escalate issues appropriately.•      Organized, detail-oriented, and able to manage multiple open tickets at once.•      Eagerness to learn and a proactive, problem-solving attitude. Preferred•      Any prior experience in a help desk, desktop support, or IT support role (even internships or volunteer work counts).•      Familiarity with Active Directory and basic user account management.•      Exposure to remote support tools (e.g., ConnectWise, TeamViewer, or similar).•      Basic understanding of antivirus and endpoint security concepts.•      MSP experience is a strong plus — but not required.•      Relevant certifications (CompTIA IT Fundamentals, A+, or similar) are a bonus.BenefitsWe invest in our people from day one. Here's what you can expect when you join the team:•      Competitive Pay — commensurate with experience•      401(k) Plan with 4% matching contributions•      Low-cost, high-quality Healthcare — Medical, Dental, and Vision coverage•      Paid Vacation Time•      Paid Sick Time•      Performance Bonuses•      Work Anniversary Recognition•      Equipment and Tools Provided — everything you need to do great work•      Growth & Development Plans — industry-specific training courses and certifications covered•      Clear career progression path — Tier 1 is just the beginning•      Team Events & Social Events — we work hard and celebrate together•      Exposure to diverse client environments and a wide range of technologies How to ApplyApply directly through Workable using the link in this posting. We review every application and aim to respond within 5–7 business days. Grapevine MSP is an equal opportunity employer committed to building a diverse, inclusive, and welcoming team.Questions? Reach us at careers@grapevinemsp.com

Grapevine MSP Technology Services

Desktop Support Technician Tier 1 Full-Time · On-Site

Antivirus

Cloud Computing

Communication Skills

CompTIA - Computing Technology Industry Association

Consulting

Customer Experience

Customer Relations

Customer Support/Service

Desktop Administration

Desktop Hardware

Detail Oriented

Document Scanners

Endpoint Security

Healthcare Quality

Help Desk

IP Addressing

Internet Security

Laptop PC

Local Area Network (LAN)

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Office

Microsoft Product Family

Microsoft Windows Operating System

Organizational Skills

Printers

Problem Solving Skills

Startup

Technical Support

User Account Administration

VoIP (Voice over IP)

Wide Area Network (WAN)

Workable

Lead an IT team of approximately 10 individuals, comprised of full-time staff, remote staff, and student workers overseeing technology infrastructure, systems, enterprise applications, classroom spaces, and the user experience through help desk and service desk support. Ensure IT initiatives, projects, and funding are approved and prioritized by proactively participating and partnering with various institutional members who chair the IT governance structure that includes relevant business, academic, and student representation.

YEAR

<h5>Chief Information Officer </h5>CampusWorks is seeking a strategic and customer focused leader to lead the strategic and tactical technology activities and systems onsite at our partner institution, Fresno Pacific University, in Fresno, CA. The Chief Information Officer is responsible for aligning IT strategy with institutional goals, leveraging technology for innovation and efficiency in higher education, and developing broad relationships with the campus community. Overseeing all aspects of IT planning, budgeting, and support, the CIO requires a deep understanding of the institution's operations and the technical expertise to lead and coordinate IT teams effectively. The CIO leads the IT team comprised of both remote and on-campus team members. Together, they develop and implement IT best practices to improve infrastructure and IT services for the institution to enhance operational maturity, build a high-performing IT team, and align IT strategy with institutional goals. Proficiencies in IT governance, leadership, change management, and stakeholder relations are crucial for success in this pivotal role. <h5>Responsibilities </h5><ul><li>Build and maintain strong relationships with institution's leadership team, senior management, business, and academic units, to earn trust and alignment between the IT function and the rest of the institution. </li><li>Lead IT planning and alignment by developing and executing a comprehensive IT Strategic Plan that is in alignment with institutional priorities. </li><li>Stay current on the latest IT trends and best practices, continuously seeking opportunities to improve the institution's technological capabilities. </li><li>Ensure IT initiatives, projects, and funding are approved and prioritized by proactively participating and partnering with various institutional members who chair the IT governance structure that includes relevant business, academic, and student representation. </li><li>Function as a good steward of the institution's budgets and resources by properly planning and delivering on a multi-year plan that ensures optimal return on investment. </li><li>Provide leadership and management with regard to vendor negotiations, vendor partnerships, and delivery on behalf of the institution while adhering to institutional guidelines and policies. </li><li>Develop and recommend information technology policies to ensure the appropriate acquisition, use, security, and cost-effective application of technology. </li><li>Lead an IT team of approximately 10 individuals, comprised of full-time staff, remote staff, and student workers overseeing technology infrastructure, systems, enterprise applications, classroom spaces, and the user experience through help desk and service desk support. </li><li>Lead the security and integrity of all IT systems and data, implementing robust cybersecurity measures that comply with all local, state, and federal regulations. </li><li>Research and evaluate new technologies to be used as enhancements or upgrades to existing server, network, classroom, and other IT infrastructure equipment. </li></ul><h5>Qualifications & Requirements </h5><ul><li>Bachelor's degree in computer science, business, or related field </li><li>10+ years of experience leading IT initiatives in a college or university environment </li><li>Demonstrated leadership traits and highly effective oral and written communication skills </li><li>Knowledge of higher education technologies and systems </li><li>Experience with, and a broad understanding of higher education challenges and the application of technology solutions in resolving those challenges </li><li>Experience in leading diverse groups to an agreed upon outcome that is aligned with the best interest of the institution </li><li>Demonstrated agility to respond to changing institutional priorities </li><li>Ability to lead an organization through change and transformation </li><li>Ability to lead and develop people and foster an environment of positive employee engagement and trust throughout the organization </li><li>Ability to work in a politically-sensitive environment with various campus constituencies and competing goals </li></ul><h5>Preferred: </h5><ul><li>Master's degree </li><li>ITIL certification </li><li>Experience with or knowledge of service provision best practices ( e.g.ITIL ) </li><li>Experience in ERP optimization and implementation and project management </li></ul>$155,000 - $185,000 a year The range represents a good faith estimate of the range that CampusWorks reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to skill sets; experience and training; licensure and certifications; required travel; and other business, contractual, and organizational needs. This job is also eligible to participate in CampusWorks' annual profit-sharing program, which reflects CampusWorks' pay for performance philosophy. The job is also eligible to participate in CampusWorks' generous benefit offerings, which include medical, dental and vision coverage, 401k retirement plan, and other health and wellness plans. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. What You Can Expect from Us At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career. Our employees enjoy: Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients' work evolving quickly, we're all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients. A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family. A virtual and onsite workplace . In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites. Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands. A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone. At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you're a close but not exact match with the description, we hope you'll still consider applying. About CampusWorks Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results. Want to learn more about life at CampusWorks? Visit to see how we empower Higher Education to reach its full potential Friendly Note to External Agencies: At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission. CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Notice to all Applicants: Please click on the links below for more information on these important topics: - Know Your Rights: Workplace Discrimination is Illegal - Employee Polygraph Protection Act - Your Employee Rights Under the Family and Medical Leave Act (FMLA) - E-Verify Participation - Right to Work

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Desktop Support Technician Tier 1 Full-Time · On-Site Grapevine MSP Technology Services

Chief Information Officer (CIO) CampusWorks

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