San Antonio, TX4 days ago
Req ID:** RQ219735**Type of Requisition:** Regular**Clearance Level Must Be Able to Obtain:** Secret**Public Trust/Other Required:** None**Job Family:** Technical Support Services**Skills:**Customer Engagement,Help Desk Support,IT Help Desk,IT Service Management (ITSM),Service Level Agreement (SLA)**Experience:**5 + years of related experience**US Citizenship Required:**Yes**Job Description:****Customer Service Engineer****Position Summary**The Customer Service Engineer (CSE) is a key personnel role responsible for delivering a **high‑quality customer experience** across the AWAKEN Enterprise. San Antonio area; **located within 25 miles of JBSA‑Randolph, TX****Clearance:** Ability to obtain and maintain a Secret clearance**Customer:** Air Education and Training Command (AETC), United States Air Force**Required Qualifications**+ Bachelor's degree in Information Technology, Communications, Business, or equivalent experience.+ 5+ years supporting customer‑facing IT operations in enterprise, DoD, or federal environments.+