NewIT Service Desk Technician OP Consulting Group LLCIT Service Desk TechnicianNE, GAIncident Management: Log, prioritize, and resolve tickets using ServiceNow following ITIL best practices while documenting troubleshooting steps and knowledge articles. Endpoint & Device Support: Deploy and maintain Windows 11 devices using Microsoft Intune and Autopilot, configure M365 applications, and manage peripheral hardware.
IT Manager University of GeorgiaIT ManagerAthens, GAThe IT Director also serves as a key liaison for technology planning associated with the College's unique instructional and research-focused environments, including design studios, fabrication spaces, laboratories, visualization technologies, and collaborative learning spaces. The IT Director serves as the senior technology leader for the College of Environment and Design (CED), providing strategic vision, leadership, and operational oversight for all information technology resources, services, and technology-enabled learning environments.
Enrollment Coordinator (Online Division) Herzing UniversityEnrollment Coordinator (Online Division)GA$20.38–$22.45 / hourCollaborative Partnerships: Collaborate with various departments, including faculty, financial aid, and student affairs, to address student needs and facilitate a seamless enrollment experience. Communication: Maintain regular communication with students, answering inquiries via various channels (e.g., email, phone, in-person meetings), and providing updates on the enrollment process.
IT Helpdesk Support Specialist I Asbury Automotive Group IncIT Helpdesk Support Specialist ISandy Springs, GAAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.
NewIT Service Desk Agent Veterans Sourcing GroupIT Service Desk AgentJohns Creek, GACreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
NewIT TECHNICAL TRAINING COORDINATOR - INFORMATION TECHNOLOGY Clayton CountyIT TECHNICAL TRAINING COORDINATOR - INFORMATION TECHNOLOGYJonesboro, GABachelor's Degree or equivalent of four (4) years college courses in Business Information Systems or related field, in lieu of a Bachelor's Degree, six (6) years previous experience and/or training involving high-level technical instruction; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; may include the ability to perform mathematical operations involving basic algebraic principles and formulas and basic geometric principles and calculations.
Online Grocery Pick-Up Clerk Kroger Co.Online Grocery Pick-Up ClerkStockbridge, GAPart timeEssential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) Veterans Sourcing GroupTemp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD)Johns Creek, GACreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
Senior Manager IT Operations ViaSat IncSenior Manager IT OperationsDuluth, GA$179,000–$268,000 / yearFor specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $179,000.00- $268,000.00/ annually. This role leads the execution of day-to-day IT operations, ensuring systems are configured, patched, monitored, and maintained in a consistent, secure, and highly predictable manner.
Senior Analyst, IT Risk & GRC ViaSat IncSenior Analyst, IT Risk & GRCDuluth, GA$112,500–$168,500 / yearThe ideal candidate possesses a strong blend of technical IT auditing skills, experience with Governance, Risk, and Compliance (GRC) frameworks, and a proactive attitude focused on improving documentation quality and streamlining control walkthroughs. Reporting to the Global IT SOX Risk Management Leader, you'll drive strategic SOX readiness projects and provide risk advisory expertise across many process areas to ensure compliance with SOX while enabling process excellence.
IT Service Technician LabcorpIT Service TechnicianTucker, GeorgiaLocal Client facing IT Field Technician performs new installations, break/swap service to include: Install and troubleshoot HP Win11 Enterprise computers, HP monitors, HP laser printers, Symbol barcode scanners, Dymo and Monarch label printers to name a few. Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes.
IT Service Technician Labcorp Holdings IncIT Service TechnicianTucker, GAJob Responsibilities: Local Client facing IT Field Technician performs new installations, break/swap service to include: Install and troubleshoot HP Win11 Enterprise computers, HP monitors, HP laser printers, Symbol barcode scanners, Dymo and Monarch label printers to name a few. Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes.
Online Order Filling Team Associate Walmart IncOnline Order Filling Team AssociateCovington, GA$15–$28 / hourCareer areasBrandsResourcesAbout UsMilitaryOnline Order Filling Team AssociateCovington, GAApply nowOnline Order Filling Team AssociateCovington, GAApply nowOnline Order Filling Team AssociateCovington, GAApply nowOnline Order Filling Team AssociateWM Supercenter #45910300 Industrial Blvd NeCovington, GA 30014-14772 open positionsCP-459-9038Loading map. What you'll bringAcknowledge and greet customers with a smileAnswer customer questionsHelp customers find the products they are looking forAssist fellow associates as needed throughout the storeKeep your area stocked, clean, and safe* For a complete list of duties and responsibilities, please see the actual job description.#storejobsWalmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
Online Order Filling Team Supervisor Walmart IncOnline Order Filling Team SupervisorDuluth, GAThis position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates.
Senior IT Process Engineer ViaSat IncSenior IT Process EngineerDuluth, GA$158,000–$237,000 / yearFor specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $158,000.00- $237,000.00/ annually. Operating horizontally across all Global IT teams, the Senior Process Engineer ensures that how work flows is intentional, scalable, automation‑ready, and aligned to the Global IT Target Operating Model (TOM).
NewIT Professional US NavyIT ProfessionalLawrenceville, GAKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Director of IT C. A. Murren & Sons Company IncDirector of ITGATitle: Director of Information TechnologyReporting to: Director of People OperationsDirect Reports:Currently manage outsourced vendors; possible future direct reportsSummary:The Director of IT will oversee the technical operations of the construction business,ensuring all systems and applications support our field and office goals. Murren is a full-service, well-established industrial, civil, and power industry contractor performing work throughout the Southeastern and Mid-Atlantic United States, with offices in Georgia, Florida, South Carolina, and Virginia.
IT SOX Compliance Lead Acuity IncIT SOX Compliance LeadConyers, GA$83,300–$164,400 / yearAny unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. This role sits within the Cyber GRC function and partners closely with Internal Audit, external auditors, and technology stakeholders to ensure the effectiveness of IT controls across enterprise systems and platforms.
Dedicated Onsite IT Technician - Stone Mountain, GA In-TelecomDedicated Onsite IT Technician - Stone Mountain, GAStone Mountain, Georgia$57,000–$67,000 / yearThe Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance, and client-facing support across multiple locations. The technician will act as the primary point of contact for all IT-related matters at these locations, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote Support for escalations.
IT Senior Associate Doeren Mayhew & Co., P.CIT Senior AssociateDuluth, GADoeren Mayhew Assurance is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. "Doeren Mayhew" is the brand name under which Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services.
IT Help Desk QED NationalIT Help DeskNorcross, GASeneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.
IT Helpdesk Support Specialist II Asbury Automotive Group IncIT Helpdesk Support Specialist IISandy Springs, GAThis role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
GA DDS Level 1 Help Desk Analyst PeopleNTech LLCGA DDS Level 1 Help Desk AnalystAlexandria, GAThe Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
GA DDS Level 1 Help Desk Analyst Spark Tek IncGA DDS Level 1 Help Desk AnalystConyers, GAThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
NewBilingual Help Desk Analyst Nleague Services IncBilingual Help Desk AnalystConyers, Georgia$19–$20 / hourContractorQualificationsSix months of experience handling customers, questions, complaints, and/or providing information in a call center environment.2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeKnowledge of Apple iOS Help Desk Analyst Level 1Location: Conyers, GADuration: 12+ MonthsClient: GA DDSOnsite RoleLOCAL CANDIDATESThis position is located at DDS Headquarters in Conyers, GeorgiaBilingual, Spanish requiredMUST have IT Help Desk Call Center expProvides technical assistance to both internal and external customers for tier one issues.
GA DDS Level 1 Help Desk Analyst Expedite Talent SolutionsGA DDS Level 1 Help Desk AnalystConyers, GAThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Information Technology Help Desk Lee Hecht HarrisonInformation Technology Help DeskSandy Springs, GA$24–$29 / hourProvide hands-on Help Desk support for over 100 employees, addressing technical issues related to desktops, laptops, servers, and mobile devices. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Level 1 Help Desk Analyst Apidel TechnologiesLevel 1 Help Desk AnalystConyers, GAContractorThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
Help Desk Analyst 2 4P ConsultingHelp Desk Analyst 2Atlanta, GeorgiaRemoteReview accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards • Communicate status of processed onboard or offboard requests to hiring managers • Resolve requests within SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow or Okta is a plus • Must have work authorization that allows candidate to work in the United States Position Responsibilities: • Receive and track onboard and offboard requests; check the requests for completeness and accuracy • Submit requests for new accounts using ServiceNow ticketing system.
Help Desk Specialist Agil3 Technology Solutions (A3T)Help Desk SpecialistForest Park, GAFull timeKnowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers). Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes.
Management and Program Analyst Project Manager Department of the Treasury, USManagement and Program Analyst Project ManagerChamblee, GA$106,437–$172,980 / yearYou must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. If applying for a higher grade and you met time-in-grade (TIG) at another agency, it is recommended that you provide an SF-50(s) (Notification of Personnel Action) (or equivalent) which demonstrates you meet the 52-week TIG requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).
Service Desk Engineer The Intersect GroupService Desk EngineerAtlanta, GAThis position serves as a frontline technical resource, resolving issues efficiently while coordinating with internal teams and external vendors when escalations are required. In this role, you will troubleshoot hardware, software, and connectivity issues, maintain accurate documentation, and contribute to continuous improvement efforts within the service desk function.
NewSecurity Operations Center (SOC) Lead Georgia Gwinnett CollegeSecurity Operations Center (SOC) LeadLawrenceville, GASecurity Monitoring & Threat Detection: Support enterprise security monitoring, threat detection, threat analysis, and vulnerability management activities to proactively identify, investigate, and respond to cybersecurity threats while continuously improving operational effectiveness. This individual will be responsible for coordinating the day-to-day technical operations of the SOC by leading cybersecurity investigations, coordinating incident response activities, improving security monitoring and detection capabilities, and mentoring student cybersecurity assistants.
NewHelp Desk Analyst 1 Nleague Services IncHelp Desk Analyst 1Conyers, Georgia$19–$20 / hourContractorThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
Management Information Systems: Part-Time Faculty - AY 26-27 Georgia Gwinnett CollegeManagement Information Systems: Part-Time Faculty - AY 26-27Lawrenceville, GADeveloping course curricula, including the syllabus, lesson plans, and graded assignments, in accordance with the requirements of the upper division program and in consultation with the Associate Provost for Academic Affairs. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.
Help Desk / Service Desk Analyst I -4P/663 4P ConsultingHelp Desk / Service Desk Analyst I -4P/663Atlanta, GeorgiaThis role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service. We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users.
Financial Systems Analyst - Utilities Oglethorpe Power CorporationFinancial Systems Analyst - UtilitiesTucker, GAFull timeLead requirements gathering, testing, and go live support for upgrades, new functionality, and integrations (Maximo, Lawson S3 / Infor CloudSuite FSM, Business Objects, Jedox, and internal interfaces). As the functional expert, you will: Serve as the go-to business administrator for PowerPlan and related financial systems, overseeing configuration, system integrity, security coordination, and ongoing maintenance.
VP Technology Experience & Service Vestis CorpVP Technology Experience & ServiceRoswell, GAThis role provides strategic leadership for technology portfolio governance, delivery excellence, service management, organizational change, and end-user technology experience to ensure technology investments deliver measurable business value. Leads the modernization of technology support services by driving continuous improvement across help desk operations, desktop support, field support, self-service capabilities, knowledge management, and AI-enabled support solutions.
Help Desk Support Specialist Agil3 Technology Solutions (A3T)Help Desk Support SpecialistForest Park, GAFull timePossess experience in simulating or recreating end-user problems with voice, file & print services, desktop & room-based video- teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes. Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
Sr. Accela Analyst Expert In Recruitment SolutionsSr. Accela AnalystLawrenceville, GAThis senior level position is responsible for administration, management, configuration, documentation, report writing, scripting and end-user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration. · Develop and maintain integrations between Accela and third-party systems, such as payment gateways, geographic information systems (GIS), Cashiering, SMS system and enterprise resource planning (ERP) platforms.
Lead Systems Engineer (On-site) Lendmark Financial Services LLCLead Systems Engineer (On-site)Lawrenceville, GASUMMARY: The Lead Systems Engineer is primarily responsible for Infrastructure Design, providing Engineered Infrastructure Solutions to Business and technical problems, providing leadership with systems support for Active Directory, Citrix XenApp Farm, Technology Endpoints, Network, Azure Datacenter, and provide final level of support escalation from the Help Desk. Performs Advanced technical engineering for Windows Server 2012/2016/2019/2022, Terminal Services, Active Directory, Citrix XenApp, and Anti-Virus administration & Support.
Help Desk Technician (Part Time) Electronic Systems IncHelp Desk Technician (Part Time)Duluth, GeorgiaContractorThis role is responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. The ideal candidate will have a working knowledge of Microsoft Azure and the confidence to challenge internal teams constructively when addressing support cases.
Systems Administrator City of DunwoodySystems AdministratorDunwoody, GA$67,285–$107,657 / yearAdditional responsibilities include: • Assisting in implementation of new services • Maintaining the integrity of internal systems • Providing technical assistance to users • Directly handling service requests • Assisting with general network maintenance • Assisting with server and infrastructure upgrades • Assisting in network troubleshooting • Troubleshooting technical issues • Providing outstanding customer service. • Provides timely and effective administration, maintenance, and support services for: • Microsoft related technologies: Windows Server, Exchange, Entra, Intune, SharePoint, Microsoft Office Suite 365 (including applications deployment, defining and establishing group policies, Active Directory, server optimization) • Public Safety technology • User applications.
Information Systems Analyst IV 4P/607 4P ConsultingInformation Systems Analyst IV 4P/607Atlanta, GeorgiaThe Information Systems Analyst IV is responsible for supporting and administering enterprise Network Attached Storage (NAS) platforms, with a strong preference for Dell EMC PowerScale/Isilon environments. The ideal candidate possesses strong scripting capabilities, troubleshooting expertise, and experience supporting large-scale enterprise file systems in secure, compliance-driven environments.
Business Analyst / QA Analyst 4P ConsultingBusiness Analyst / QA AnalystAtlanta, GeorgiaThe ideal candidate will have extensive experience across the Software Development Life Cycle (SDLC) and a strong ability to communicate and coordinate with stakeholders, including UI/UX designers, app developers, and subject matter experts. This role will require you to identify and define business and technical requirements, collaborate with cross-functional teams, and ensure the successful delivery of high-quality web and mobile applications.
Facilities Systems & Communications Manager Georgia Gwinnett CollegeFacilities Systems & Communications ManagerLawrenceville, GAIn addition to managing critical building systems data and maintenance workflows, this position will be responsible for maintaining timely and accurate facilities information on the departments webpage and social media platforms-ensuring our campus community stays informed about maintenance schedules, safety updates, and operational projects. The Facilities Systems & Communications Manager blends technical expertise with public communications, overseeing the campus-wide Computerized Maintenance Management System (CMMS) and the lifecycle management of Mechanical, Electrical, Plumbing, and Safety (MEPS) assets.
Information Technology Manager ACM Chemistries, Inc.Information Technology ManagerNorcross, GAFull timeStrong problem-solving, decision-making, project management skills with the ability to balance strategic planning and day-to-day operational execution. The IT Manager will also build, maintain and manage relationships with vendors including service providers, contractors, and technology vendors.
Helpdesk Support - $25/hr Veterans Sourcing GroupHelpdesk Support - $25/hrJohns Creek, GAThis role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
Tech Support Analyst - $25/hr Veterans Sourcing GroupTech Support Analyst - $25/hrJohns Creek, GAThis role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
Assurance - Technology Risk - Manager - Multiple Positions - 1713709 Ernst & Young Global LtdAssurance - Technology Risk - Manager - Multiple Positions - 1713709Atlanta, GAMINIMUM REQUIREMENTS: Must have a Bachelor's degree in Business, Management, Engineering, Mathematics, Accounting, Finance, Computer Science, Information Systems or a related field and 5 years of progressive, post-baccalaureate related experience working as an IT auditor and/or IT risk adviser for a public accounting firm, a professional services firm, or within industry. Alternatively, will accept a Master's degree in Business, Management, Engineering, Mathematics, Accounting, Finance, Computer Science, Information Systems or a related field and 4 years of related experience working as an IT auditor and/or IT risk adviser for a public accounting firm, a professional services firm, or within industry.