Experience applying software applications used in CSCO Operations and Exam Operations, including RGS, Word, Excel, Outlook, and Access; Experience working with automated systems and programs, including their connectivity and integration to Batch, some examples include: IDRS, RGS, CEAS, AIMS; Experience working with AIMS and/or RGS Batch system hardware, software, applications, information sources, and operating procedures to assist users in problem identification, maintenance, and testing. Specialized experience for this position includes: Experience with examination and Frivolous Return Program, PDC Referral Unit (RU) functions and work processes, and financial practices for inventory purposes, procedures, regulations, and policies used in Exam operations; Experience using the Examination and/or EITC Certification Processes, RGS/CEAS processing, AIMS, RGS/CEAS processing, Exam Procedures, tax law, RU procedures along with corresponding Compliance programs, such as ACS, and correspondence examination.