FULL_TIME

FEED

YEAR

This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed. Technical Support, System Maintenance and Patching:Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.

The IT Support Technician is responsible for providing frontline technical support to end users across the organization. This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed. The ideal candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.  <h3>Key Responsibilities:</h3>IT Infrastructure Support:<ul><li>Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)</li><li>Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP.</li><li>Install, configure & perform system restores using Backup solutions (e.g. Veeam, Acronis)</li><li>Install, configure and deploy new servers, laptops, workstations, hardware, and software applications.</li><li>Track hardware inventory and maintain accurate asset records.</li><li>Assist with equipment check-in/check-out and lifecycle management.</li><li>Maintain accurate documentation of IT procedures, system configurations, and user support requests.</li><li>Complete detailed work orders for all support incidents and service requests.</li><li>Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing.</li></ul>Technical Support, System Maintenance and Patching:<ul><li>Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.</li><li>Diagnose and resolve issues related to Windows OS, Office applications, printers, and standard business software.</li><li>Regularly apply Windows and third-party software patches and updates.</li><li>Monitor and ensure compliance with patch management policies.</li><li>Perform hardware and software upgrades as needed.</li><li>Reimage systems to restore functionality or deploy updated configurations.</li></ul>Required Qualifications:<ul><li>Over 5 years of experience in an IT support role.</li><li>Experience with Active Directory and Group Policy.</li><li>Proficiency with Windows 10/11,  Active Directory, Microsoft 365, PowerShell and common IT tools.</li><li>Familiarity with patch management and endpoint security tools.</li><li>Strong troubleshooting and communication skills.</li></ul>Preferred Qualifications:<ul><li>Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+).</li><li>Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue</li><li>Experience with Firewall Platforms such as Sonicwall</li><li>Experience supporting MacOS is a plus.</li></ul>Location: Must reside in Buffalo, NY (in office 5 days/week) Benefits<ul><li>Health insurance</li><li>401(k) matching</li><li>Paid time off</li><li>Paid Holidays</li></ul> Pay Range: $55,000 to $80,000 Annually  Equal Employment Opportunity StatementTechstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.Powered by JazzHR

Techstra Solutions

IT Systems Administrator & Support

Administrative Skills

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA Security+

Compensation and Benefits

Corporate Law

Customer Relations

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Data Recovery

Detail Oriented

Documentation

Endpoint Security

Firewalls

Genetics

Hardware Upgrades

Hardware Virtualization

Health Insurance

Help Desk

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Inventory Management

Laptop Hardware

Laptop PC

MCSA - Microsoft Certified Systems Administrator

Mac Operating System

Maintain Compliance

Microsoft Active Directory

Microsoft Certifications

Microsoft Exchange Server

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Military

Record Keeping

Software Administration

Software Patches

Software Upgrades

SonicWALL

Systems Administration/Management

Systems Maintenance

Technical Support

VMWare

Windows PowerShell

Workstation Hardware

partner JazzHR

UNKNOWN

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 8 hrs/day - 4 to 5 Day Project || Burchardstraße 8, 20095 Hamburg, Germany We are seeking an experienced and proactive EUC IT Desktop Support Technician to provide comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and OS issues. Capable of supporting and replacing peripheral/networking hardware including: Monitors, keyboards, mice, printers, fax machines, scanners.

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 8 hrs/day - 4 to 5 Day Project || Burchardstraße 8, 20095 Hamburg, Germany We are seeking an experienced and proactive EUC IT Desktop Support Technician to provide comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and OS issues. This role requires strong technical skills, excellent customer service, and the ability to work independently or as part of a team. They need a technician for 10 days (full day at the customer location for Normal business hours) tentatively starting from the first week of June. The purpose is to assist users with initial laptop issues as we will be configuring and dispatching them Job Requirements: Technical Minimum 2 to 3 years of hands-on experience in IT infrastructure field support. Proficient in desktop/laptop/printer/peripherals troubleshooting and break/fix support. Solid understanding of Windows OS (administration), and basic knowledge of MAC/Linux OS. Experience in desktop application installation and technical troubleshooting. Strong grasp of TCP/IP networking, DNS, DHCP, VPN, and RDP. Familiar with LAN/WAN concepts and smart hands support activities. Ability to lift/move computer equipment up to 50 lbs. Capable of supporting and replacing peripheral/networking hardware including: Monitors, keyboards, mice, printers, fax machines, scanners. Routers, wireless access points, switches, firewalls, racks, cabinets, and patch panels. Skilled in network cabling troubleshooting and resolution. Experience in repeat call analysis and developing preventive solutions. Exposure to problem management processes. Working knowledge of ITSM/ticketing tools (e.g., ServiceNow, Remedy). Certifications Preferred: Associate degree in Electronics, CompTIA A+, and OEM certifications (Dell, Toshiba, Lenovo, etc.). The required skill set includes Desktop Support, End-User Computing (EUC), and Laptop Imaging. _ Non-Technical_ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

Sky System Inc

IT Desktop Support Engineer (Secondary Support)

Analysis Skills

Apple Macs

CompTIA A+

Dell Computers

Desktop Administration

Desktop PC

Document Scanners

Electronics

Fax Machines

High Tech Industry

IT Service Management (ITSM)

Keyboards

Lift/Move 50 Pounds

Linux Operating System

Local Area Network (LAN)

Microsoft Remote Desktop Services (fka Terminal Services)

Microsoft Windows System Administration

Network Routers

Network System Hardware

OEM (Original Equipment Manufacturer)

On Site Support

Operating Systems

Peripheral Hardware

Presentation/Verbal Skills

Printers

Remedy

ServiceNow

Software Installation

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

VPN (Virtual Private Network)

Wide Area Network (WAN)

Wireless Communications

Writing Skills

This role will support senior-level executives and internal employees by troubleshooting incidents, coordinating with technical teams for remediation, and ensuring a high level of customer service and professionalism. The Desktop Support Technician will provide advanced onsite technical support and serve as a key escalation point for complex desktop, laptop, VPN, mobility, and application-related issues.

HOUR

Lighthouse Technology Services is partnering with our client to fill their Desktop Support Technician position! This is a 6+ month contract opportunity and will be hybrid in Buffalo. This role will be a W2 employee of Lighthouse Technology Services. No C2C. Position Overview:The Desktop Support Technician will provide advanced onsite technical support and serve as a key escalation point for complex desktop, laptop, VPN, mobility, and application-related issues. This role will support senior-level executives and internal employees by troubleshooting incidents, coordinating with technical teams for remediation, and ensuring a high level of customer service and professionalism. The ideal candidate will be polished, technically confident, and experienced working within enterprise support environments. What You'll Be Doing:<ul><li>Respond to and resolve help desk escalations based on training and standard operating procedures</li><li>Take and manage escalated incident calls through ServiceNow</li><li>Troubleshoot and resolve technical incidents, including hardware, software, VPN, mobility, and application issues</li><li>Provide onsite desktop and laptop support for employees and senior executives</li><li>Perform systems maintenance activities such as patching, health checks, operating system updates, and validation of changes</li><li>Analyze and isolate technical issues while coordinating with technical teams for remediation efforts</li><li>Develop and maintain a working knowledge of diagnostic and troubleshooting tools</li><li>Complete work orders and assigned project tasks in accordance with operational standards</li><li>Monitor trends and tendencies related to recurring technical issues and assist with investigations</li><li>Communicate technical issues and updates clearly to management and end users</li></ul> What You'll Need to Have:<ul><li>Strong experience with troubleshooting desktop, laptop, VPN, mobility, and application-related issues</li><li>ServiceNow experience is required</li><li>Ability to provide polished, professional support to senior-level executives</li><li>Strong verbal and written communication skills with the ability to communicate technical concepts clearly</li><li>Experience handling escalated technical incidents and coordinating with multiple technology teams</li><li>Proven customer service and customer support skills</li><li>Strong onsite support experience in an enterprise environment</li><li>Experience identifying issue trends and assisting with investigations and remediation</li><li>Ability to prioritize and manage multiple work assignments effectively</li><li>Minimum 3 years of related technical support experience preferred; 5+ years strongly preferred</li></ul> Preferred Qualifications:<ul><li>Experience supporting enterprise environments and executive leadership teams</li><li>Associate degree in a technology-related field</li><li>Certifications or specialized technical training</li></ul> Pay Range: $28-$33+/hr Questions about any of our jobs? Email us at recruiting@lhtservices.com View all of our open jobs here: jobs.lhtservices.com

Lighthouse Technology Services

Desktop Support Technician - 3598346

Establish Priorities

Incident Response

Leadership

Standard Operating Procedures (SOP)

System Validation

Telephone Skills

Trend Analysis

HaleyMarketing

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IT Systems Administrator & Support Techstra Solutions

IT Desktop Support Engineer (Secondary Support) Sky System Inc

Desktop Support Technician - 3598346 Lighthouse Technology Services

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