OTHER

FEED

UNKNOWN

These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues. Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.

Benefits: <ul><li>Competitive salary</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li><li>401(k)</li><li>Training & development</li></ul> Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.   Position Summary Support Engineers work in our Fort Myers office handling Tier 1 and Tier 2 service requests both remotely and onsite. They troubleshoot technical issues, answer service desk calls, and escalate problems when needed. Responsibilities include maintaining a healthy ticket queue, logging time and notes in real-time, and managing their daily schedule.  Responsibilities <ul><li>Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.</li><li>Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.</li><li>Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.</li><li>Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.</li><li>Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.</li><li>Improve customer service, perception, and satisfaction.</li><li>Effectively communicate the scope of work for all hourly clients.</li><li>Work in a team and communicate effectively.</li><li>Escalate service or project issues that cannot be completed within agreed service levels.</li><li>Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.</li><li>Document internal processes and procedures related to duties and responsibilities.</li><li>Responsible for entering time and expenses in AutoTask as it occurs.</li><li>Adheres to TeamLogic IT's HIPAA and information security policies.</li><li>All other duties as assigned.</li></ul>Required Technical Skills <ul><li>Skilled/Experienced proficiency in and ability to troubleshoot:</li><li>Windows 10 and 11 Operating Systems</li><li>Workstation and Server Hardware</li><li>Printer and Multi-function devices and technologies</li><li>Standard Windows Applications.</li><li>Microsoft Office Suite</li><li>Email and Mobile Device connectivity</li><li>Basic proficiency in and the ability to troubleshoot:</li><li>Mac OS troubleshooting</li><li>IPv4 and IPv6 technologies</li><li>LAN/WAN connectivity issues</li><li>Hyper-V, vSphere, Citrix, SQL, and Terminal Services</li><li>Active Directory</li><li>Windows Server2008– 2022</li><li>VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)</li><li>Microsoft 365 and Microsoft Azure</li></ul>Education <ul><li>High School Diploma or GED (Two years college or equivalent work experience preferred).</li></ul>Experience <ul><li>Two years working in a Technical Support/Service Desk environment preferred.</li></ul>Certifications and Licenses <ul><li>CompTIA A+ or Equivalent required.</li><li>CompTIA Network+ or Equivalent preferred.</li></ul> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

TeamLogic IT, Fort Myers, FL,

Help Desk Level II Technician

Cisco Network Systems

Citrix Product Family

Communication Skills

Cross-Functional

Customer Satisfaction

Customer Support/Service

Desktop as a Service (DaaS)

Firewalls

HIPAA (Health Insurance Portability and Accountability Act)

Health Insurance

Health Maintenance

Help Desk

IPsec (IP Security)

IPv4

IPv6

Identify Issues

Information/Data Security (InfoSec)

Licensing

Local Area Network (LAN)

Mac Operating System

Maintenance Services

Microsoft Active Directory

Microsoft Hyper-V

Microsoft Product Family

Microsoft Remote Desktop Services (fka Terminal Services)

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

Network Administration/Management

Network Connectivity

Network Operations Center

Network Switching

Operating Systems

Printers

Problem Solving Skills

SQL (Structured Query Language)

Schedule Development

Server Hardware

SonicWALL

Team Player

Technical Support

Telephone Skills

Testing

Training/Teaching

VMWare vSphere

VPN (Virtual Private Network)

Viruses

Wide Area Network (WAN)

Windows Server 2008 R2

Workstation Hardware

The degree should include eighteen graduate credit hours within Computer Information Systems or Business Analytics, or the applicant should have significant work experience in Computer Information Systems or Analytics. • Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.

Job SummaryJob DescriptionTypical duties include but are not limited to:• Teach undergraduate classes in Computer Information Systems or Business AnalyticsOther Duties:• Performs other job-related duties as assigned.Additional Job DescriptionRequired Qualifications:• Master of Business Administration or a specialized Master's degree from a regionally accredited institution.
• The degree should include eighteen graduate credit hours within Computer Information Systems or Business Analytics, or the applicant should have significant work experience in Computer Information Systems or Analytics.Knowledge, Skills & Abilities:• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.Institutional Values & Behavioral ExpectationIn this role, the successful candidate will be expected to:• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

Florida Gulf Coast University

Computer Information Systems and Analytics, Adjunct Faculty

Business Administration

Business Analysis

Information Technology & Information Systems

Systems Analysis

Time Management

TEMPORARY

Doctoral or master's degree from a regionally accredited institution of higher education in Geography, Geographic Information Systems, Civil Engineering, Urban and Regional Planning, Environmental Engineering, Construction Engineering, or other related engineering or construction discipline. Doctoral or Master’s degree and 18 graduate semester hours in Geographic Systems, Geography, Urban and Regional Planning, Civil Engineering, Environmental Engineering, Construction Engineer Planning, or other related engineering or construction discipline.

Florida SouthWestern State College is accepting resumes in search of an Adjunct Professor in theSchool of Business & technology. FSWs' adjunct professors are responsible for providing professional quality work as a teaching faculty member. Work includes conducting and teaching courses within the prescribed curriculum for students enrolled at the College; preparing and delivering lectures to students; compiling, administering and grading examinations; and providing academic assistance to students as needed. As an FSW adjunct, you have the opportunity to directly impact the college mission to inspire our students to 'Dedicate to Graduate'.Unofficial transcripts must be submitted with your profile to strengthen your candidacy.  If you do not upload transcripts for review, your application could be dismissed. Please <a href="https://www.fsw.edu/viewdocs/doc/313478" rel="noopener nofollow noreferrer" target="_blank">click here </a>to see the complete job description.The ideal candidate will have:<ul><li style="font-family:'arial' , 'helvetica' , sans-serif">Doctoral or master's degree from a regionally accredited institution of higher education in Geography, Geographic Information Systems, Civil Engineering, Urban and Regional Planning, Environmental Engineering, Construction Engineering, or other related engineering or construction discipline. </li><li style="font-family:'arial' , 'helvetica' , sans-serif;font-size:10pt">OR Doctoral or Master’s degree and 18 graduate semester hours in Geographic Systems, Geography, Urban and Regional Planning, Civil Engineering, Environmental Engineering, Construction Engineer Planning, or other related engineering or construction discipline. </li><li>Demonstrated ability to use technology in creating and delivering course content</li><li>Demonstrated in-depth knowledge of the subject area to be taught and currency in the discipline</li></ul>FSW Perks for Adjuncts:<ul><li>Ability to participate in a 403(b) retirement plan</li><li>Ability to participate in various Wellness Initiatives</li><li>Compulsory participation in a 401(a) retirement plan</li><li>Access to a variety of BUCS Perks offering discounts at numerous local businesses and vendors </li></ul>Areas of Study within the "School of..."<ul><li>Geography</li><li>Geographic Information Systems</li><li>Civil Engineering</li><li>Urban and Regional Planning</li><li>Environmental Engineering</li><li>Construction Engineering</li></ul>Submit your resume for consideration to become one of the best, the brightest, the BUCS! <img alt="Buc Head logo" height="134" src="https://www.fsw.edu/assets/img/logos/fsw-buc-logo.png" width="155"/>Florida SouthWestern State College, an equal access institution, prohibits discrimination in its employment, programs and activities based on race, sex, gender identity, age, color, religion, national origin, ethnicity, disability, pregnancy, sexual orientation, marital status, genetic information or veteran status. Questions pertaining to educational equity, equal access or equal opportunity should be addressed to the College’s Title IX Coordinator/Compliance Officer: Angie Hawke; Room N-124; 8099 College Parkway SW, Fort Myers, FL 33919; (239) 489-9051; Compliance@fsw.edu. FSW online anonymous reporting <a href="https://www.fsw.edu/report" rel="noopener nofollow noreferrer" target="_blank">www.fsw.edu/report</a>. Inquiries/complaints can be filed with the Title IX Coordinator/Compliance Officer online, in person, via mail, via email, or with the US Department of Education, Office of Civil Rights, Atlanta Office: 61 Forsyth St. SW Suite 19T70, Atlanta, GA 30303-8927. Required Skills Required Experience

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Online IT Jobs in Fort Myers, FL

Help Desk Level II Technician TeamLogic IT, Fort Myers, FL,

Computer Information Systems and Analytics, Adjunct Faculty Florida Gulf Coast University

Adjunct Professor, Geographic Information Systems GIS Florida SouthWestern State College

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