National Christian FoundationIT Support Specialist, Tier I – Shared Services National Christian FoundationIT Support Specialist, Tier I – Shared ServicesAlpharetta, GARemoteReceives, triages, and manages incoming support tickets in accordance with established priority levels, SLA targets, and quality ticket handling best practices, ensuring accurate categorization, clear documentation, and timely resolution or escalation. Delivers a consistently positive support experience by approaching every interaction with professionalism, patience, and a people-first mindset, and actively contributes to customer satisfaction goals as measured by feedback surveys or service quality metrics.
IMCS Group IncConsultant | Telecom | Telecom-Online IMCS Group IncConsultant | Telecom | Telecom-OnlineAlpharetta, GARemoteCompany Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
PhaxisCustomer Supp/Account Rep-Sr-IT PhaxisCustomer Supp/Account Rep-Sr-ITAlpharetta, GACreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
Echo IT SolutionsNewIT Trainer/Content Developer Echo IT SolutionsIT Trainer/Content DeveloperGainesville, GAThe Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications.
Doeren Mayhew CPAs and AdvisorsIT Senior Associate Doeren Mayhew CPAs and AdvisorsIT Senior AssociateDuluth, GADoeren Mayhew Assurance is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. "Doeren Mayhew" is the brand name under which Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services.
Burgess Information Systems, Inc.IT Infrastructure Manager Burgess Information Systems, Inc.IT Infrastructure ManagerGainesville, GAPart timeYou'll enjoy a comprehensive benefits package designed to support your well-being and financial future: Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. All interviews are conducted in-person OR through video conference invitations from official company emails.
Aha EngineersIT Specialist Aha EngineersIT SpecialistAlpharetta, GAAs a multi-discipline building system consulting firm, our offerings include best-in-class HVAC, Plumbing, Electrical and Fire Protection (MEP/FP) and Technology Design; Energy & Sustainability Consulting; Commissioning, BIM/VDC and Advisory Services; Arc Flash and Coordination Studies; and Computational Fluid Dynamics Modeling. Familiarity with Azure Active Directory / Entra ID, SharePoint and OneDrive administration, VPN and remote access tools, basic networking concepts, Autodesk or engineering-related software environments, IT ticketing systems, and asset management tools.
KrogerOnline Grocery Pick-Up Clerk KrogerOnline Grocery Pick-Up ClerkSugar Hill, GAPart timeEssential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Veterans Sourcing GroupTemp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) Veterans Sourcing GroupTemp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD)Johns Creek, GACreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
Veterans Sourcing GroupIT Support Specialist Veterans Sourcing GroupIT Support SpecialistJohns Creek, GAWhile providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation.
SYCLONE DESIGNS INCHelp Desk Manager SYCLONE DESIGNS INCHelp Desk ManagerDawsonville, GAThis role owns day-to-day help desk operations, service delivery, and team development, with a primary focus on meeting and exceeding SLAs, improving client experience, and building scalable processes that support company growth. The Help Desk Manager is responsible for leading and managing a small but growing support team currently consisting of a Field Services Technician, a Help Desk Technician, and an Onboarding/Backup Technician.
Great Day Improvements: A Family of BrandsCUSTOMER PROCESSING SPECIALIST Great Day Improvements: A Family of BrandsCUSTOMER PROCESSING SPECIALISTFlowery Branch, GeorgiaQualifications: Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions.
Internal Revenue ServiceSupervisory Tax Examining Technician Internal Revenue ServiceSupervisory Tax Examining TechnicianMultiple Locations$71,877–$100,070 / dayFull timeSupports implementation and consistent application of IRS electronic products, services, and procedures; IRS electronic filing (e-file) programs, electronic products and services, and associated systems, including their interrelationships, to resolve a wide range of technical issues and ensure accurate processing of electronic submissions; Providing technical and procedural guidance, reviewing work for accuracy and completeness, and delivering feedback to improve quality and consistency. QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: -SPECIALIZED EXPERIENCE IR-08: To be minimally qualified for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job.
Internal Revenue ServiceLead Tax Examining Technician Internal Revenue ServiceLead Tax Examining TechnicianMultiple Locations$58,207–$76,820 / dayFull timeSpecialized experience for this position must include: Applying the methods, precedents, and guidelines related to Electronic filing of applications and returns and utilization of e-services products; Researching or investigating problems that require reconciling and reconstructing incomplete information, searching for required information, or performing actions of similar complexity; Communicating information orally or in writing with external customers; Meeting and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position; Using interviewing techniques to obtain and exchange information under sensitive conditions, e.g., reporting and disclosure requirements; On-line electronic filing systems, research materials, technology, tools, and processing procedures, e.g., data security, EHSS systems, their interrelationship and function; IRS web-based products and services, Privacy and disclosure, suitability and compliance. Current Employees Documentation (recommended if applicable) If applying for a higher grade and you met time-in-grade (TIG) at another agency, it is recommended that you provide an SF-50(s) (Notification of Personnel Action) (or equivalent) which demonstrates you meet the 52-week TIG requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).
CRH AmericasCoE Contact Center Specialist, Shared Services CRH AmericasCoE Contact Center Specialist, Shared ServicesAlpharetta, GAIt ensures that financial operations like accounts payable, receivable, budgeting, and reporting are not only efficient and consistent but also aligned with the needs of internal and external stakeholders. CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.
Nichiha USA, IncInformation Technology Manager Nichiha USA, IncInformation Technology ManagerJohns Creek, GAPart timePosition Summary: The Information Technology Manager’s role will oversee technology projects from planning through execution, and manage the Technology Team, ensuring new solutions and IT Operations correspond to business objectives. Primary duties encompass planning, coordinating, and directing IT-related activities, and providing administrative direction and support for the IT Department's daily operations.
Veterans Sourcing GroupTechnical Support - $24/hr Veterans Sourcing GroupTechnical Support - $24/hrJohns Creek, GAThis role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
Veterans Sourcing GroupHelpdesk Support - $25/hr Veterans Sourcing GroupHelpdesk Support - $25/hrJohns Creek, GAThis role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
Veterans Sourcing GroupTech Support Analyst - $25/hr Veterans Sourcing GroupTech Support Analyst - $25/hrJohns Creek, GAThis role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.