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Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Demonstrated ability to operate effectively in a matrix organization, engaging with diverse stakeholders including Port Authority, TSA, Airlines, and the Vantage Global Security team, to ensure alignment with security and operational objectives.

YEAR

Overview:
<p>About Vantage Group</p><p>Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services.  Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location.  Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve.  Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors.  Visit vantagegroup.com to learn more.  </p><p> </p><p><strong>The Role</strong></p><p>The IT Systems Administrator will be responsible for supporting day-to-day IT operations at JFK Terminal 7, ensuring the stability and performance of key airport and corporate systems. This role serves as a liaison across internal teams and external partners, while delivering hands-on technical support and managing critical infrastructure.</p>

Responsibilities:
<p><strong>Duties and Responsibilities</strong></p><ul><li>Serve as the primary contact in providing support to internal company end users and stakeholders.</li><li>Provide vendor support management, including vendor staffing, handling escalations, SLAs, and contract performance.</li><li>Maintain strong working relationships with terminal tenants, airlines, contractors, and agency partners including the Port Authority, CISA, TSA & CBP.</li><li>Lead and assist with IT projects, including implementation of new IT systems, systems upgrades, and infrastructure upgrades.</li><li>Apply technical expertise to resolve complex problems, recommend alternatives, and clearly communicate solutions.</li><li>Troubleshoot, analyze, resolve, and accurately document various technical problems and resolutions (i.e. software, hardware and company specific applications)</li><li>Set up and maintenance of workstations (desktop and laptop), printers, and printing services.</li><li>Provide Network/Application troubleshooting skills</li><li>Supporting remote employees with remote access tools/VPN</li><li>Provide support and administration for various IT systems, including Airport specific IT systems (e.g., CUPPS, CUSS, FIDS, BRS)</li><li>Provide VoIP support, including airline and gate operations, announcement systems.</li><li>Perform new user IT training and communication of IT policies and standards</li><li>Maintaining hardware/software inventories and financial tools</li><li>Other duties as required or assigned from time to time.</li></ul>

Qualifications:
<div><div><div><p><strong>Primary Qualifications</strong></p><ul><li>Bachelor's or associate degree in information technology, Computer Science, or a minimum of 5 years of relevant experience in the field.</li><li>5+ years of experience supporting IT infrastructure in operations-critical environments.</li><li>Strong understanding of data and its role in driving operational effectiveness and informed decision-making.</li><li>Preferred knowledge of cybersecurity concepts and industry frameworks, such as NIST and ISO.</li><li>Preferred understanding of networking.</li><li>Demonstrated experience leading and managing IT projects (e.g., system rollouts, migrations, infrastructure upgrades)</li><li>Demonstrated ability to operate effectively in a matrix organization, engaging with diverse stakeholders including Port Authority, TSA, Airlines, and the Vantage Global Security team, to ensure alignment with security and operational objectives.</li><li>Proven track record in vendor relationship management, encompassing contract negotiations, SLA monitoring, and performance optimization.</li><li>Proven ability to thrive in high-pressure environments while managing multiple concurrent workstreams.</li><li>Strong verbal and written communication skills, with a track record of effectively engaging stakeholders across all levels of an organization.</li><li>Prior experience in a help desk or IT support role.</li><li>IT administrator knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint administration.</li></ul><div><div><div><p><strong>About You</strong></p><ul><li>A preference for working with an entrepreneurial, fast-paced team</li><li>Demonstrated business acumen coupled with strategic, analytical and creative skills and advanced problem solving abilities</li><li>Highly organized with demonstrated project and change management skills</li><li>An ability to manage multiple projects, while staying on budget and delivering on time without compromising quality</li><li>Strong verbal and written communication skills, and,</li><li>A passion for learning</li></ul><p> </p><p><strong>Primary Work Location</strong>: Terminal 7 - JFK Airport, NY</p><p> </p><p><strong>What We Offer</strong></p><p>In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey. The salary range for this position is $81,500 - $105,000.</p><p> </p><p><strong>To Apply</strong></p><p>Please visit our Careers page at:</p><p>https://www.vantagegroup.com/careers/ and follow prompts to apply with your cover letter and résumé.</p><p> </p><p>All qualified candidates who are legally entitled to work in the US will be considered.</p><p> </p><p>At Vantage Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.</p></div></div></div></div></div></div>

Vantage Group

IT Systems Administrator, JMP

Analysis Skills

Budget Management

Business Skills

CISA - Certified Information Systems Auditor

Change Management

Communication Skills

Computer Maintenance

Computer Science

Computer Workstations

Contract Negotiation

Customer Escalations

Customer Support/Service

Desktop PC

Entrepreneurship

Help Desk

ISO (International Organization for Standardization)

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Internet Security

Laptop PC

Leadership

Management of Information Systems/Technology (MIS)

Matrix Management

Microsoft Exchange Server

Microsoft Product Family

Microsoft SharePoint

Multitasking

Operational Strategy

Organizational Skills

Performance Analysis

Performance Tuning/Optimization

Presentation/Verbal Skills

Printers

Printing

Problem Solving Skills

Project/Program Management

Remote Access

Service Level Agreement (SLA)

Software Administration

Strategic Analysis

Supplier Relationship Management (SRM)

System Migration

Systems Administration/Management

Technical Support

Technical Writing

Time Management

U.S. National Institute of Standards and Technology (NIST)

VPN (Virtual Private Network)

Vendor/Supplier Relations

VoIP (Voice over IP)

Writing Skills

[AW]-iCims

A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Qualifications & Requirements2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support .

<div><strong>Summary</strong><br/><br/>Our client is a leading IT Solutions Company in the <strong>North Nassau, NY area (Roslyn, NY)</strong>.  They are in need of a <strong>Helpdesk Support Level I technician</strong>.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.<br/><br/><strong>Duties & Responsibilities</strong></div><ul><li style="padding:0">Front line defense with customers calling in with technical issues</li><li style="padding:0">Ability to properly hand calls off to more experienced technicians when needed</li><li style="padding:0">Following tickets through the process until closure. </li><li style="padding:0">Password resets</li><li style="padding:0">IP Phone setup </li><li style="padding:0">PC setup (i.e. software install, adding domains, etc)</li><li style="padding:0">IT equipment installation </li><li style="padding:0">Printer install</li><li style="padding:0">Assisting onsite technical lead with various IT-related projects. </li><li style="padding:0">New User On-boarding</li></ul><div><strong>Qualifications & Requirements</strong></div><ul><li style="padding:0">2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
</li><li style="padding:0">Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. </li><li style="padding:0">Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. </li><li style="padding:0">Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc. </li><li style="padding:0">General understanding of software installation</li><li style="padding:0">General understanding of printer installation </li><li style="padding:0">Excellent customer service skills (courteous, tactful, and professional demeanor).</li><li style="padding:0">Excellent written and verbal communication skills, with experience presenting to groups.</li><li style="padding:0">Reliable work ethic.</li></ul><strong>Employment Type:</strong> Full time

<strong>Location:</strong> North Nassau, NY

 

K2 Staffing

IT Help Desk Support - Level I

Desktop Administration

IP (Internet Protocol)

Onboarding

RMON

Software Installation

Technical Leadership

dstribute

This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

HOUR

<h5>Online Order Filling Team Associate </h5><p>WM Supercenter #5240 135 Fairgrounds Memorial Pkwy Ithaca, NY 14850-5362 </p><p>$18.00 - $31.00/hr* </p><p>Part time </p><p>Shift may start between 8:00am - 4:00pm Shift may start between 4:00am - 9:00am </p><h5>Role Summary </h5><p>Online Order Filling associates have one focus: to fill and dispense online orders. They locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up. They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. For complete job duties and requirements, see the Job Description. </p><h5>What You'll Do </h5><p>Do you enjoy shopping? Online orderfillers and delivery associates get to do just that every day. Online orderfillers have the opportunity to shop for our customers and choose just the right apple, or select their favorite cereal. This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders. Order fillers and delivery associates also get to dispense orders to our customers and engage them in conversation throughout the dispensing process. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle shopping for our online customers while stopping to help our in store customers. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. </p><p>*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. </p><p>Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. </p><h5>What You'll Bring </h5><ul><li>Acknowledge and greet customers with a smile </li><li>Answer customer questions </li><li>Help customers find the products they are looking for </li><li>Assist fellow associates as needed throughout the store </li><li>Keep your area stocked, clean, and safe </li></ul><p>* For a complete list of duties and responsibilities, please see the actual job description. </p>

What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, nearly 265 million customers and members visit our more than 11,200 stores under 55 banners in 27 countries and eCommerce websites in 10 countries. With fiscal year 2018 revenue of $500.3 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It’s all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.

Walmart

Online Order Filling Team Associate

Apple

Compensation and Benefits

Consulting

English Language

Online Shopping

Order Delivery

Order Picking/Packing

Order/Customer Fulfillment

Resolve Customer Issues

Secondary School

IRecruitee

An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems.

<h2>About the IT Service Desk Technician Position</h2><p>We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.</p><p>An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.</p><p>Your goals will be to build value for clients that will help protect the company's character and business.</p><h2>IT Service Desk Technician Responsibilities</h2><ul><li><p>Serve as the first point of contact for customers exploring technical assistance over the phone or email</p></li><li><p>Complete remote troubleshooting through diagnostic techniques and pertinent questions</p></li><li><p>Discover the best solution based on the issue and details provided by customers</p></li><li><p>Walk the customer through the problem-solving process</p></li><li><p>Direct unsolved issues to the next level of support personnel</p></li><li><p>Provide detailed information on IT products or services</p></li><li><p>Record events and problems and their resolution in logs</p></li><li><p>Follow-up and update customer status and information</p></li><li><p>Pass on any feedback or suggestions by customers to the appropriate internal team</p></li><li><p>Identify and suggest possible improvements to procedures</p></li></ul><h2>IT Service Desk Technician Requirements</h2><ul><li><h2>Some experience as a help desk technician or other customer support role</h2></li><li><p>Tech savvy with working knowledge of office automation products, databases, and remote control</p></li><li><p>Good understanding of computer systems, mobile devices, and other tech products</p></li><li><p>Ability to diagnose and solve basic technical issues</p></li><li><p>Proficiency in English</p></li><li><p>Excellent communication skills</p></li><li><p>Customer-oriented and cool-tempered</p></li></ul>

Triple Cities Network Solutions

Help Desk IT Support II

Automation

Computer Systems

Customer Relations

Diagnostics Solutions/Software

Maintenance Services

Mobile Devices

Procedure Development

BreezyHR

If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field. You will have the opportunity to train colleagues on troubleshooting methods, assist new employees in accessing computer accounts, and update training manuals for software and hardware.

<p>Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional customer service. As an onsite role, you'll have the chance to showcase your problem-solving skills while directly assisting our clients. With a competitive pay range of <strong>$19-21.85 per hour</strong>, this position offers a rewarding opportunity to make a difference in the lives of others. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Paid Time Off, 403 (b) Retirement Planning with Employer Match, Company Paid Life Insurance, and NYS Sick Time. Apply now and be a part of a team that values professionalism and forward thinking in a flexible work environment.</p><h3 style="text-transform:uppercase"><strong>Hello, we're The Arc of Chemung-Schuyler</strong></h3><p>We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field.</p><h3 style="text-transform:uppercase"><strong>Your day as a Help Desk Technician</strong></h3><p>As a Help Desk Technician at The Arc of Chemung-Schuyler, you will play a crucial role in providing technical support to our staff. This position involves responding to queries and tickets through various channels such as Teams Chat, email, ticket system, and phone. You will have the opportunity to train colleagues on troubleshooting methods, assist new employees in accessing computer accounts, and update training manuals for software and hardware. Your expertise will be instrumental in resolving network and computer system issues, diagnosing errors, and installing or modifying software. Additionally, you will remotely access hardware and software to address concerns efficiently and effectively.</p><h3 style="text-transform:uppercase"><strong>Does this sound like you?</strong></h3><p>To excel as a Help Desk Technician at The Arc of Chemung-Schuyler, candidates should ideally possess 1-2 years of experience in an Information Technology Help Desk role. While not mandatory, familiarity with Office 365 and SharePoint is advantageous for this position. Successful applicants will demonstrate proficiency in diagnosing and resolving technical issues, excellent communication skills to assist colleagues effectively, and the ability to adapt to various software and tools efficiently.</p><p>A problem-solving mindset, attention to detail, and a passion for assisting others with technical problems are key attributes that will contribute to success in this role. Join our team and showcase your IT expertise in a rewarding and dynamic environment.</p><h3 style="text-transform:uppercase"><strong>Our team needs you!</strong></h3><p>If you think this job aligns with your requirements, then submitting an application is simple. Good luck!</p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

Online IT Jobs in Ithaca, NY

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Online IT Jobs in Ithaca, NY

IT Systems Administrator, JMP Vantage Group

IT Help Desk Support - Level I K2 Staffing

Online Order Filling Team Associate Walmart

Help Desk IT Support II Triple Cities Network Solutions

Help Desk Technician The Arc of Chemung-Schuyler

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