location_0_addressRegionName

location_0_addressCountryName

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

YEAR

Knowledge Manager

Gravity is activelyServiceNow Knowledge Manager to join a high-impact team supporting the expansion of a ServiceNow platform implementation, with a strong emphasis on enhancing self-service capabilities through AI-driven knowledge management. This individual will take full ownership of the accuracy, completeness, and governance of IT and enterprise knowledge content, driving cross-functional efforts to establish and sustain an effective, scalable knowledge management framework.

KBSkills

ACTIVE

<h3><strong><a href="#" rel="nofollow">To Apply for this Job Click Here</a></strong></h3><p><strong>Job Title:</strong>ServiceNow Knowledge Manager<br/><strong>Location:</strong>Preferred candidates will be based in Miami, FL or Arkansas<br/><strong>Job-Type:</strong>Contract<br/><strong>Referral Bonus</strong>: +/- $100/Month</p><p><strong>Position Overview:</strong><br/>Gravity is actively<strong>ServiceNow Knowledge Manager</strong> to join a high-impact team supporting the expansion of a ServiceNow platform implementation, with a strong emphasis on enhancing self-service capabilities through AI-driven knowledge management. This individual will take full ownership of the accuracy, completeness, and governance of IT and enterprise knowledge content, driving cross-functional efforts to establish and sustain an effective, scalable knowledge management framework.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Own the end-to-end strategy, execution, and maintenance of IT and cross-functional knowledge bases to ensure completeness, accuracy, and usability.</p></li><li><p>Evaluate current knowledge assets and frameworks, designing a go-forward strategy aligned with existing ServiceNow HRSD implementation decisions.</p></li><li><p>Develop a phased self-service approach aligned to project phases and organizational goals.</p></li><li><p>Define and implement taxonomy and content organization structures for knowledge bases and IT services across internal portals.</p></li><li><p>Collaborate with cross-functional teams to gather, author, revise, and standardize content, enabling seamless integration with AI capabilities and platform-driven self-service.</p></li><li><p>Establish and implement a sustainable operational governance model for ongoing content review, updates, and lifecycle management.</p></li><li><p>Lead knowledge-related change management efforts across departments to support adoption and maintain alignment with strategic goals.</p></li></ul><p><strong>Required Skills and Experience:</strong></p><ul><li><p>Proven experience with ServiceNow Knowledge Management, specifically within <strong>HRSD</strong>, <strong>ITSM</strong>, and <strong>CSM</strong> modules.</p></li><li><p>Deep understanding of knowledge management principles and best practices, including taxonomy development and content lifecycle governance.</p></li><li><p>Strong change management and stakeholder engagement skills.</p></li><li><p>Experience driving cross-functional collaboration in enterprise environments.</p></li><li><p>Ability to work independently and proactively in a fast-paced, evolving environment.</p></li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li><p>ServiceNow certifications in HRSD, ITSM, or CSM (preferred but not required with equivalent experience).</p></li><li><p>Experience supporting knowledge initiatives tied to AI or self-service transformation projects.</p></li></ul><p><strong>Education:</strong></p><ul><li><p>Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field; or equivalent experience.</p></li></ul><h3><strong><a href="#" rel="nofollow">To Apply for this Job Click Here</a></strong></h3>#J-18808-Ljbffr

Gravity IT Resources

ServiceNow Knowledge Manager

Artificial Intelligence (AI)

Best Practices

Business Administration

Change Management

Computer Science

Cross-Functional

IT Governance

IT Service Management (ITSM)

Knowledge Base

Knowledge Management

ServiceNow

Taxonomies

Team Player

Technical Support

Usability Engineering

Writing Skills

JobLeads

Mathematics

Screen, hire, train, and schedule employees to effectively provide individualized instruction in a group setting via in-center, online, and/or hybrid delivery using the Mathnasium Method. Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands-on instruction and development — and has changed the lives of children since 2002.Why

<div><div><strong>Who We Are:</strong></div><div>Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it.</div><div>Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands-on instruction and development — and has changed the lives of children since 2002.</div><div><strong>Why Work with Us:</strong></div><div>At Mathnasium of Greenville Five Forks, we’re passionate about both our students and our employees!</div><div>We set ourselves apart by providing Math Learning Center Directors with:</div><ul><li>A rewarding leadership opportunity to transform the lives of 2nd-12th grade students</li><li>A full-time, salaried position</li><li>A fun, supportive, and encouraging work culture</li><li>Opportunities for professional development</li><li>Continuous training on education, sales, and management best practices</li><li>All necessary curriculum and instructional tools</li></ul><div>If you are driven, motivated, and eager to make a difference, we would love to meet you!</div><div><strong>Job Responsibilities:</strong></div><ul><li>Manage and oversee all aspects of day-to-day operations in the center</li><li>Screen, hire, train, and schedule employees to effectively provide individualized instruction in a group setting via in-center, online, and/or hybrid delivery using the Mathnasium Method</li><li>Lead and motivate team members by developing them professionally and personally</li><li>Market the Mathnasium program by building school and community relationships</li><li>Conduct sales by promptly responding to leads and successfully enrolling students</li><li>Administer student assessments, identify learning gaps, and develop customized learning plans</li><li>Provide exceptional customer service by building relationships with families and communicating student progress</li><li>Monitor and grow overall center performance metrics, including profitability and student success</li><li>Become proficient with digital educational materials and processes</li><li>Support the maintenance of a safe and professional learning environment</li></ul><div><strong>Qualifications:</strong></div><ul><li>Passion for math and working with students</li><li>Excellent interpersonal and organizational skills</li><li>Ability to cultivate teamwork and balance various leadership responsibilities</li><li>Eagerness to learn and be trained</li><li>Exceptional math competency through at least Algebra I</li><li>Proficiency in computer skills</li><li>Completed Bachelor’s Degree, preferred in education, math, or related field</li><li>Previous management or leadership experience preferred</li><li>Previous customer relationships & sales experience preferred</li></ul><div>All applicants are required to take a math literacy test to demonstrate math proficiency, provide work authorization, and pass a background check.</div></div>#J-18808-Ljbffr

Mathnasium (ID: 5900901)

Math Learning Center Director

Algebra

Community Relations

Computer Skills

Customer Relations

Customer Support/Service

Interpersonal Skills

Leadership

Literacy

Organizational Skills

Performance Metrics

Profit & Loss

Sales

Schedule Development

Team Lead/Manager

Testing

Training Tools

Training/Teaching

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