What You'll Do:Provide Tier 2/3 technical support and guidance to restaurants, vendors, and junior analystsOwn and manage documentation for proactive support and technical troubleshootingServe as a subject matter expert for assigned applications and system environmentsInvestigate, identify, and share root cause issues and application defects with business stakeholdersCollaborate with internal teams (Reporting, Problem Management, and Service Desk) for issue resolution and escalationEngage in cross-functional support for Deployment, ECARE, and RTO programsTranslate end-user issues into actionable tickets and follow through to resolutionCommunicate effectively and professionally with customers and vendorsParticipate in an on-call support rotation for after-hours and weekend supportContribute to knowledge-sharing and best practices across the support teamPerform additional duties or special projects as assignedRequired Skills:Minimum 1 year of customer service experienceMinimum 1 year of help desk or technical support experienceStrong technical acumen with operating systems (Windows, UNIX, etc.)Ability to analyze workflows and translate issues into structured technical documentationExperience working in fast-paced, customer-facing environmentsStrong multitasking and organizational skillsExcellent verbal and written communication abilitiesAbility to work independently and collaborate with cross-functional teamsEducation:Bachelor's degree in Computer Science or related field preferredA+ Certification or equivalent technical experienceNetwork+ Certification or equivalent experienceCompetitive salary based on experienceComprehensive benefits including medical, dental, vision, and retirement plansRemote work flexibilityProfessional development opportunities in enterprise technology systemsSeniority level Seniority level AssociateEmployment type Employment type ContractJob function Job function Information TechnologyIndustries Staffing and RecruitingReferrals increase your chances of interviewing at Catapult Solutions Group by 2xGet notified about new Information Technology Specialist jobs in Irvine, CA. Long Beach, CA $73,939.00-$115,213.00 4 days agoIrvine, CA $120,000.00-$140,000.00 1 week agoInformation Technology Consultant - Career Orange County, CA $150,000.00-$175,000.00 6 days agoNewport Beach, CA $100,000.00-$130,000.00 1 day agoBiomedical Systems – Information Technology Specialist Long Beach, CA $90,000.00-$117,000.00 3 hours agoIT Solutions Specialist ERP/MES - Packaging Newport Beach, CA $128,000.00-$189,500.00 1 week agoUndergraduate Rotation Program - Corporate IT Santa Ana, CA $65,471.47-$88,854.14 4 weeks agoSanta Ana, CA $131,622.40-$178,630.40 4 weeks agoIrvine, CA $75,000.00-$115,000.00 5 days agoSanta Ana, CA $54,357.33-$73,770.66 4 weeks agoFountain Valley, CA $4,468.00-$5,426.00 1 week agoSanta Ana, CA $169,228.80-$244,441.60 4 weeks agoSanta Ana, CA $94,504.11-$121,505.28 4 weeks agoWe're unlocking community knowledge in a new way.