Keywords: entry level, veteran, federal, government, clearance, secret, top secret, IT, information technology, IAT, IAT II, security plus, Security+, CND, SSCP, CCNA security, GSEC, admin, administrator, help desk, helpdesk, desktop support, ServiceNow, troubleshooting, field service, Windows, Microsoft, hardware, network, LAN, WAN, VPN, technician, ticketing systems, Remedy, enterprise service desk, customer service, remote support, end-user support, USMC, direct hire, full time, computer science, CASP+, CySA+, CCNP, GCIH, CCSP, Kansas City, Missouri, KCMO, Overland Park, Gladstone, Raytown, Independence, Lawrence KS, transitioning veteran. Primary Responsibilities: • Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment • Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems • Collaborate with employees and leadership to diagnose and resolve IT problems • Support daily operations of the Enterprise Service Desk • Manage service tickets, run scripts, answer incoming calls, and meet established service metrics.