Los Angeles, CA5 days ago
As Our IT Support Engineer, You Will Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scoresAdminister user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applicationsExecute employee onboarding and offboarding processes with attention to security, compliance, and user experienceProvide local IT support for office employees including in‑person troubleshooting, conference room setup, and hardware supportBuild workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiencyCreate and maintain IT documentation, SOPs, and knowledge base articles for self‑serviceTravel periodically to other offices or company events to provide onsite supportPartner with cross‑functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experienceContribute to IT projects and strategic initiatives while maintaining day‑to‑day support excellenceYou Curious about who thrives at Whatnot? You will work cross‑functionally with our Security, Finance, Marketing/Events, and People teams, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job.