Working under the direction of the IT Operations Lead and Director of IT, this role handles day-to-day support, system maintenance, and basic configuration tasks across core IT domains: endpoint management, user access, cloud platforms, cybersecurity hygiene, and AI tools. Conduct quarterly lifecycle reviews of all deployed Claude agents, skills, and plugins — retiring outdated tools, updating system prompts, and re-vetting integrations after major platform changes to maintain accuracy, security, and operational alignment.