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At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.Responsibilities:<ul><li>Provide first-level technical support to end users for various software and hardware issues.</li><li>Document all interactions and resolutions in our ticketing system for tracking and future reference.</li><li>Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.</li><li>Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.</li><li>Continuously learn and stay updated on new technologies and systems relevant to the company's services.</li></ul>Requirements<ul><li>Strong passion for technology and helping others with IT issues.</li><li>Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.</li><li>Excellent communication skills and a customer-oriented attitude.</li><li>Experience with ticketing systems and remote support tools is a plus.</li><li>Ability to work well under pressure and manage multiple tasks simultaneously.</li><li>Helpful to have IT certifications such as CompTIA A+, Network+ or similar.</li><li>High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.</li><li>Previous experience in a Help Desk role or customer service experience is highly valued.</li></ul>Benefits<ul><li><ul><li><ul><li>Competitive base salary.</li><li>Comprehensive benefits package including health insurance, retirement plans, and paid time off.</li><li>Ongoing training and professional development opportunities.</li><li>Fast-paced and collaborative work environment with opportunities for career advancement.</li></ul></li></ul></li></ul>

McLane Intelligent Solutions

IT Help Desk Technician

1st Level Support

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA A+

CompTIA Network+

Customer Relations

Customer Support/Service

Establish Priorities

Help Desk

High School Diploma

Identify Issues

Information Technology & Information Systems

Microsoft Office

Microsoft Windows Operating System

Multitasking

Network Administration/Management

Problem Solving Skills

Team Player

Technical Support

Telephone Skills

Time Management

Workable

Headquartered in Hawaii, KaiHonua, LLC is Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Develop applications to support the enterprise, including creation of the data models, databases, survey/add/update of reuse library, development of interfaces, application control logic, forms (screens), objects, reports, queries, and menus.

YEAR

Overview:
KaiHonua LLC has an immediate opening for an Application Programmer/Imaging Tool III.  This candidate will work cohesively with the System Analysis and Development team and support our government customer. Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:<ul><li style="margin-left:0.25in">Designs and builds applications using a variety of programming languages, techniques, and tools</li><li style="margin-left:0.25in">Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design team’s efforts to enhance the look and feel of the organization’s offerings</li><li style="margin-left:0.25in">Designs the application to support the organization’s strategies and goals relative to external communications</li><li style="margin-left:0.25in">Requires understanding of programming technologies</li><li style="margin-left:0.25in">Administer existing Asset and Service Management applications using standard development tools and in-house developed script</li><li style="margin-left:0.25in">Develop and administer Microsoft Reporting Services and Crystal Reports according to management requests using AC/SM databases</li><li style="margin-left:0.25in">Administer and develop custom Ruby on Rails based asset management web site.</li><li style="margin-left:0.25in">Draft and maintain SOP documents for the functional category</li><li style="margin-left:0.25in">Develop applications to support the enterprise, including creation of the data models, databases, survey/add/update of reuse library, development of interfaces, application control logic, forms (screens), objects, reports, queries, and menus</li><li style="margin-left:0.25in">Plan tests, prepare test data, execute testing, identify, analyze, and repair errors and retest an application or module prior to implementation and placing into production</li><li style="margin-left:0.25in">Prepare, update, and distribute end-user and/or system operator's manuals that contain the product design and procedures and other relevant information necessary to use and administer the system. Also prepare, update and distribute on-line help facilities, technical manuals, SOPs, and maintain automation documentation</li><li style="margin-left:0.25in">Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment; infrastructure compatibility</li><li style="margin-left:0.25in">Thorough understanding of current Asset and Service Management software (e.g., Remedy ITSM and/or HP OpenView AssetCenter, HP Service Manager, and ConnectIt.)</li><li style="margin-left:0.25in">Familiar with Ruby and Ruby on Rails framework</li><li style="margin-left:0.25in">Experience with Microsoft SQL Server and Transact-SQL (T-SQL) procedural language; Microsoft Visual Studio, Visual Studio .Net, and object-oriented programming languages (current versions)</li><li style="margin-left:0.25in">Excellent customer service skills whether on the telephone or troubleshooting customer issues on-site; project a positive image and professional manner at all times; ability to work within the confines of a set time schedule</li><li style="margin-left:0.25in">Knowledge and experience communicating system analysis concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation</li><li style="margin-left:0.25in">Must have a strong background in writing and decoding C# and JavaScripting.  Applicant must have a strong understanding of these program languages in order to troubleshoot existing application being used by the customer. If there is no strong understanding of these languages candidate must have the ability to create a new database providing the customer with necessary desired functionality</li><li style="margin-left:0.25in">Experience using Visual Basic</li></ul>  

Requirements:
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education / Experience / Certifications<ul><li>Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT-II certification IAW DoD 8570.01-M</li><li>Five to seven years of experience</li><li>Bachelor’s Degree in Computer Science, IT, or related discipline is preferred, but not required</li></ul><ul><li>Experience in performing coding, debugging, testing, configuration, and analysis to develop or modify application programs. </li></ul>Physical RequirementsWork may involve sitting or standing for extended periods of time.  Position may require typing and reading from a computer screen.  Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.  May include lifting weight up to thirty (30) pounds as necessary.  Benefits<ul><li>Medical, dental, vision, disability, and life insurance</li><li>Flexible Spending Accounts</li><li>401(k)</li><li>PTO</li><li>Tuition reimbursement</li><li>Paid federal holidays</li></ul>Security Clearance Position requires a DoD Secret security clearance.  Must be a US citizen. Company Summary Headquartered in Hawaii, KaiHonua, LLC is Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.  Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions.  KaiHonua, LLC is an equal opportunity employer. Our service commitment is simple - "Quality IT Solutions... On Time & On Budget." KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time.  The above job description is not all encompassing.  Positions functions and qualifications may vary depending on business needs. KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Posted Salary Range:
USD $80,000.00 - USD $90,000.00 /Yr.

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IT Help Desk Technician McLane Intelligent Solutions

Applications Programmer/Imaging Tool III Kaihonua

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