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Travel Time: 10 – 20% with willingness and availability to travel to other bank locations as needed to support bank infrastructure systems; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions.
Position Overview:
Term: 1+ year
Location: Portland, OR
Pay: $25.00 - $30.00; commensurate with experience
Hours: 8:00 AM – 5 :00 PM
As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point within the IT support organization, providing advanced technical support to ensure our global teams remain productive and connected. This role goes beyond first-line troubleshooting, focusing on deeper issue resolution, root cause analysis, and collaboration with infrastructure, security, and application teams.
What you will do as the Level 2 Help Desk Support Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required.