The Help Desk Specialist Jose MercilineThe Help Desk SpecialistBoston, MassachusettsPRIMARY RESPONSIBILITIES 1.Manage Help Desk requests.2.Provide frontline computer trouble shooting / problem resolution.3.Process System Access requests.4.Coordinate hardware repair.5.Install and configure desktop computers and printers.6.Perform administrative duties(ordering supplies, receiving of equipment, and performing inventories)7.An ability to prioritize and organize work effectively.8.An ability to work under pressure and tight deadlines.9.Excellent investigative and problem solving abilities.10.Assist in process and documentation improvements.11.Perform other duties as assigned. JOB REQUIREMENTS1.Associate?s degree or 2 years of college in IT related field.2.1 year of technical experience supporting hardware and software in multi-user networked environment.3.Must be personable, have a customer-friendly attitude and have the ability to work in a team environment.4.Strong knowledge of Microsoft Office client applications5.Strong communication skills are required.6.Must be self-motivated and able to work without supervision.
Information Systems Security Administrator RTX CorpInformation Systems Security AdministratorWestford, MACollaborate with cross‑functional teams and Information Systems Security Engineers to deploy and validate new IT and security solutions, contributing effectively in Agile (Scrum) environments and resolving complex technical issues independently within defined priorities and timelines. In this role with the Global ISR Sensors & Software business unit you will support and maintain both virtual and physical desktop environments across Windows and Linux systems, perform routine maintenance such as security updates and patching, and manage hardware and software assets throughout their lifecycle.
Information Systems Security Manager (ISSM) I General Dynamics Information TechnologyInformation Systems Security Manager (ISSM) IPeabody, MassachusettsUSA MA Avon, USA MA Boston, USA MA Braintree, USA MA Burlington, USA MA Cambridge, USA MA Fort Devens, USA MA Norwood, USA MA Peabody, USA MA Quincy, USA MA Taunton, USA MA Waltham, USA MA Westwood Total Rewards at GDIT: To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Remote Help Desk Specialist CareerscapeRemote Help Desk SpecialistBoston, MARemote$62,000–$88,000 / yearFull timeThis is a great opportunity for a tech-savvy problem solver who is early in their career to gain hands-on experience troubleshooting hardware, software, and network issues while working alongside experienced IT professionals in a fully remote setting. People who thrive in this role are patient, curious, and calm under pressure, enjoy explaining technical concepts in plain language, and take pride in turning a frustrated user into a satisfied one by the end of the call.
Help Desk Hero Superdogs DaycareHelp Desk HeroMerrimack, NH$16–$19 / hourYou'll manage front desk operations, assist with scheduling, and ensure every client and their beloved pet feels welcomed from the moment they walk through the door. As our Help Desk Hero, you will serve as the first point of contact for pet parents visiting or calling our daycare facility.
Senior Help Desk Analyst Veolia Environnement SASenior Help Desk AnalystBoston, MA$85,000–$100,000 / yearPrimary Duties/Responsibilities: Responsible for delivering white glove IT support by promptly responding to all Service Requests and Incidents across multiple channels - including telephone, walk-ups, chats, and self-service queue - while providing a personalized, high-touch experience with a target of an 80% first-contact closure rate. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader.
Lead Service Desk Specialist Technology Experience & Community Boston UniversityLead Service Desk Specialist Technology Experience & CommunityBoston, MAAttend meetings and be well informed regarding key services and support activities provided by the Service Desk, such as Identity & Access Management, our SAP ERP solution branded ''BUworks'', and Blackboard Learn. Join us as a Lead Service Desk Specialist where you will be responsible for supervising the day-to-day operational activities of the service desk, which serves as the BU community''s primary point of contact for all 200+ IS&T-provided IT services.
Lead Service Desk Specialist, Technology Experience & Community Boston UniversityLead Service Desk Specialist, Technology Experience & CommunityBoston, MA$90,000–$100,000Full timeAttend meetings and be well informed regarding key services and support activities provided by the Service Desk, such as Identity & Access Management, our SAP ERP solution branded 'BUworks', and Blackboard Learn. Join us as a Lead Service Desk Specialist where you will be responsible for supervising the day-to-day operational activities of the service desk, which serves as the BU community's primary point of contact for all 200+ IS&T-provided IT services.
Information Systems Security Manager (ISSM) I GD Information TechnologyInformation Systems Security Manager (ISSM) IPeabody, MassachusettsUSA MA Avon, USA MA Boston, USA MA Braintree, USA MA Burlington, USA MA Cambridge, USA MA Fort Devens, USA MA Norwood, USA MA Peabody, USA MA Quincy, USA MA Taunton, USA MA Waltham, USA MA Westwood Total Rewards at GDIT: To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Information Systems Security Manager (ISSM) II GD Information TechnologyInformation Systems Security Manager (ISSM) IIPeabody, MassachusettsUSA MA Avon, USA MA Boston, USA MA Braintree, USA MA Burlington, USA MA Cambridge, USA MA Fort Devens, USA MA Hanscom AFB, USA MA Norwood, USA MA Peabody, USA MA Quincy, USA MA Taunton, USA MA Waltham, USA MA Westwood Total Rewards at GDIT: To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Senior Data Process Systems Analyst (Information Systems) The City of BostonSenior Data Process Systems Analyst (Information Systems)Boston, MA$83,479.11–$122,895.80 / yearThe Senior Data Processing Systems Analyst reports to the Director of Information Systems and serves as the departments key technical resource responsible for the administration, support, enhancement, and continuous improvement of the Assessing department's business applications, databases, and technical infrastructure. Assessing Data Projects: Support annual property tax billing for Real Estate, Personal Property, Motor Vehicle Excise, and Boat Excise by preparing data, validating calculations, resolving data issues, and supporting departmental users.
Service Desk Technician Wolf & Company, P.C.Service Desk TechnicianBoston, Massachusetts$55,000–$65,000 / yearFull timeThe Service Desk Technician will troubleshoot hardware, software, and access issues, support end users across multiple office locations, assist with device deployments through Microsoft Intune and Autopilot, and work with a variety of enterprise technologies including Microsoft 365, Entra ID, ServiceNow, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Teams. Responsibilities: Utilize approved AI tools such as Microsoft Copilot and other AI-assisted technologies to improve troubleshooting, knowledge discovery, documentation, communication, and service request fulfillment while adhering to firm security and AI usage guidelines.
Information Systems Security Officer (Onsite) RTX CorpInformation Systems Security Officer (Onsite)Cambridge, MAExperience with compliance-based auditing using the Risk Management Framework (RMF), Defense Counterintelligence and Security Agency (DCSA) Assessment and Authorization Guide (DAAG), Joint SAP Implementation Guide (JSIG), National Industrial Security Program Operating Manual (NISPOM). Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.
SYSTEMS ADMINISTRATOR II IS&T Systems Operations Boston UniversitySYSTEMS ADMINISTRATOR II IS&T Systems OperationsBOSTON, MAExperience with, and understanding of, Linux virtualization and containerization technologies (e.g., VMWare, OpenShift, Kubernetes), infrastructure-as-code tools including Ansible and Terraform, and cloud-native deployment practices would be advantageous and would enhance the candidate''s ability to contribute to ongoing infrastructure modernization initiatives. As part of the Infrastructure Operations team, you will report to the Assistant Director and collaborate with multiple technology groups across campus to administer and advance the underlying server technology that enables a wide variety of University client services.
Systems Administrator III, IS&T Systems Operations Boston UniversitySystems Administrator III, IS&T Systems OperationsBoston, MA$86,050–$95,000Full timeAs part of the Infrastructure Operations team, you will report to the Manager - Linux Server Team, and collaborate with multiple technology groups across campus to administer and advance the underlying server technology that enables a wide variety of University client services. Experience with, and understanding of, Linux virtualization and containerization technologies (e.g., VMWare, OpenShift, Kubernetes), infrastructure-as-code tools including Ansible and Terraform, and cloud-native deployment practices would be advantageous and would enhance the candidate's ability to contribute to ongoing infrastructure modernization initiatives.
SYSTEMS ADMINISTRATOR II, IS&T Systems Operations Boston UniversitySYSTEMS ADMINISTRATOR II, IS&T Systems OperationsBOSTON, MA$75,000–$82,700Full timeExperience with, and understanding of, Linux virtualization and containerization technologies (e.g., VMWare, OpenShift, Kubernetes), infrastructure-as-code tools including Ansible and Terraform, and cloud-native deployment practices would be advantageous and would enhance the candidate's ability to contribute to ongoing infrastructure modernization initiatives. As part of the Infrastructure Operations team, you will report to the Assistant Director and collaborate with multiple technology groups across campus to administer and advance the underlying server technology that enables a wide variety of University client services.
NewComputer Assistant Functional Automation Coordinator Department of the Treasury, USComputer Assistant Functional Automation CoordinatorAndover, MA$50,460–$90,882 / yearSpecialized experience for this position must include: Experience with the features, characteristics and interrelationships of multiple types of computer equipment, applications and utility programs; to assist in identifying problems; Experience with a wide range of analytical and diagnostic methods and procedures and principles to identify required actions and implement decisions; Experience analyzing data to identify problems encountered on computer systems; Experience with the following IRS applications: IDRS, BEARS, AMS, BBTS, IAT, SERP, Control D. Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat; Experience with SharePoint and ability to create and maintain SharePoint sites; Experience with HTML and web site administration and ability to create and maintain a website; Experience with development of user guides, training aids and delivery of training to system users. Specialized experience for this position must include: Experience with the features, characteristics, and interrelationships of multiple types of computer equipment, applications and utility programs, to assist in identifying problems; Experience with a wide range of analytical and diagnostic methods, procedures, and principles to identify required actions and implement decisions; Experience with following IRS applications: IDRS, BEARS, AMS, BBTS, SERP, Control D. Experience with the following COTS software: Microsoft Outlook, Excel, and Word, Adobe Acrobat; Experience with SharePoint and the ability to create and maintain SharePoint sites; Experience with HTML and web site administration and ability to create and maintain a website; Experience with development of user guides, training aids and delivery of training to system users.
Application Analyst lIl - Healthy Planet Certified Lowell General HospitalApplication Analyst lIl - Healthy Planet CertifiedBurlington, MARemote$101,084.26–$128,878.21 / yearIn addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. Minimum Qualifications: High school diploma or equivalent and ten (10) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and eight (8) years of relevant experience OR Bachelor's degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience.
Senior Applications Analyst NeighborHealth CorpSenior Applications AnalystMA$99,840–$153,920 / yearPrinciple responsibilities and duties: Providing certified Epic build expertise and experience for successful product implementation, providing certified Epic design expertise to analyze organization''s current business practices and translate them into configurations and workflows. Provides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support, includes provision of documentation and training appropriate to the Help desk function.
ISSM II - Information Systems Security Manager Watermark Risk Management InternationalISSM II - Information Systems Security ManagerBedford, MADevelop and oversee operational information systems security implementation policy and guidelines of network security, based upon the Risk Management Framework (RMF) with emphasize on Joint Special Access Program Implementation Guide (JSIG) authorization process. Multiple considerations are taken into account when determining the final salary/hour rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor categories.