UNKNOWN

FEED

Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) , while assuming a high level of ownership for customer satisfaction. Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting.

Purpose: Providing superior administrative support to the online sales team for the company’s websites.  Audit all orders placed on Shopify to ensure accuracy once inserted into the Storis database.  Responsible for processing payments and refunds that are generated through online sales and customer portal, balancing accounts, schedule delivery/pick up, and investigating fraud.  Provide excellent customer service to both the internal/external customers through a call center phone system. <ol><li>Processes a high volume of inbound calls, chat feature interactions from website, and other correspondence.</li><li>Communicates with internal and external customers in a professional, courteous, friendly and empathetic manner.</li><li>Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) , while assuming a high level of ownership for customer satisfaction.</li><li>Consistently meets or exceeds performance standards for service quality, accuracy and volume.</li><li>Schedules service and delivery appointments.</li><li>Maintains accurate files and processes in order to maximize productivity.</li><li>Performs clerical support as needed.</li><li>Accurately enters information regarding sales transactions and order information into Storis system.</li><li>Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting.</li><li>Analyze and investigate suspicious online sales transactions, and address fraudulent activities, ensuring the integrity of sales processes and protecting company revenue</li><li>Research all orders that were placed on the website and compare what was inserted into Storis.  If any discrepancy makes necessary changes to order and if applicable notify the customer directly.</li><li>Regularly balance and reconcile accounts throughout the day, monitoring transactions to ensure accuracy, resolving discrepancies promptly, and maintaining up-to-date financial records to support seamless financial operations.</li><li>Track missing direct ship items/FedEx tracking on direct ship orders.</li><li>Send correspondence to previous customers that used website to apply for third-party finance or lese-to-own as form of payment via email, text, or phone calls.</li><li>Fulfillment of orders in Shopify by comparing completed, void, or open orders in Storis.  Ensure all complete financed orders are fulfilled to initiate the funding process with third-party vendors.</li><li>Other duties as assigned.</li></ol> <ul><li>High school diploma or equivalent combination of education and experience.</li></ul><ul><li>Previous clerical experience preferred</li></ul>Skills and Abilities:<ul><li>Excellent verbal and written communication, and listening skills, with the ability to ask relevant questions and handle stressful situations.</li></ul><ul><li>Basic reading and comprehension skills.  </li><li>Basic numerical reasoning skills. </li><li>Ability to complete paperwork in an accurate, neat and efficient manner.  </li><li>Demonstrated knowledge of software, including Microsoft Office.  </li><li>Excellent organizational skills.  </li></ul><ul><li>Outstanding customer service skills.</li><li>Ability to multi-task in a fast paced working environment.</li><li>Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Softwareand Company Intranet systems preferred.</li></ul>Physical Demands:<ul><li> Ability to remain in a stationary position for an extended period.</li><li>Ability to communicate effectively with customers and co-workers.</li><li>Ability to operate relevant equipment and observe details to complete assigned responsibilities.</li></ul>Schedule: Schedule will vary dependent upon business needs, consisting of day, evening and weekend hours Working Environment:This position is based out of the Oakwood Store Location. Some travel to store locations is required on a limited basis.

Levin Furniture & Mattress

Online Sales Support Representative

Administrative Skills

Analysis Skills

Artificial Intelligence (AI)

Call Centers

Call Volume

Communication Skills

Customer Satisfaction

Customer Support/Service

File Maintenance

Financial Operations

Financial Reporting

Fraud Investigation

Funding

Information Technology & Information Systems

Intranet

Microsoft Office

Multitasking

Online Chat

Operational Support

Organizational Skills

Physical Demands

Post-Sales

Presentation/Verbal Skills

Product Shipments

Productivity Management

Reconciliation

Record Keeping

Revenue Growth

Sales

Sales Management

Sales Support

Time Management

Transaction Processing/Management

Willing to Travel

Writing Skills

eCommerce Sales

clearcompany

PART_TIME

HOUR

We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.

We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.Role: Online Customer Service Representative Department: Customer Support & Patient Services Location: Fully Remote  Type: Full-Time / Part-Time What You'll Do:<ul><li>Handle patient and client inquiries through email, chat, and online support channels</li><li>Provide accurate and helpful information on services, scheduling, billing, and general support</li><li>Resolve customer concerns and complaints with empathy and professionalism</li><li>Document all interactions accurately in our CRM and support systems</li><li>Follow up with patients and clients to ensure full resolution and satisfaction</li><li>Escalate complex or sensitive issues to the appropriate department promptly</li><li>Maintain strict patient confidentiality in accordance with HIPAA guidelines</li><li>Meet and exceed customer satisfaction targets and service quality standards</li></ul>What We're Looking For:<ul><li>1–2 years of online customer service or support experience</li><li>Excellent written and verbal communication skills</li><li>Strong problem solving and conflict resolution abilities</li><li>Typing speed of 45+ WPM with accuracy</li><li>Proficiency in CRM tools and basic computer applications</li><li>Reliable high-speed internet and a quiet dedicated workspace</li><li>Ability to work independently and as part of a remote team</li><li>Healthcare or medical background is a plus but not required</li></ul>What We Offer:<ul><li>Competitive pay</li><li>Health, dental & vision benefits (full-time employees)</li><li>Paid time off & paid holidays</li><li>Flexible scheduling options</li><li>Supportive team culture and ongoing coaching</li><li>Career growth and advancement opportunities within ADF Medical Services</li></ul>Powered by JazzHR

ADF Medical Services Inc.

Online Customer Service Representative

Billing

Broadband

Conflict Resolution

Customer Relationship Management (CRM) Systems

Exceeded Sales Goal

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Interpersonal Skills

Online Communications

Online Customer Support

Patient Care

Patient Confidentiality

Patient Follow-up

Problem Solving Skills

Quality Metrics

Resolve Customer Issues

Service Delivery

partner JazzHR

FULL_TIME

Role: Online Chat Support Agent  Department: Customer Support & Patient Services  Location: Fully Remote  Type: Full-Time / Part-Time. We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform.

Online Chat SupportADF Medical Services Inc.We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform. If you enjoy helping people and communicating online — we want to hear from you.Role: Online Chat Support Agent  Department: Customer Support & Patient Services  Location: Fully Remote  Type: Full-Time / Part-TimeWhat You'll Do:<ul><li>Engage patients and clients through our online chat system in real time</li><li>Answer questions related to services, appointments, billing, and general inquiries</li><li>Manage multiple active chat sessions with speed, accuracy, and professionalism</li><li>Record and document all interactions accurately in our CRM system</li><li>Escalate sensitive or unresolved issues to the appropriate team promptly</li><li>Follow company communication guidelines and service quality standards</li><li>Maintain strict patient confidentiality in compliance with HIPAA regulations</li></ul>What We're Looking For:<ul><li>1+ year of online chat or customer service experience</li><li>Strong written communication and grammar skills</li><li>Typing speed of 45+ WPM with high accuracy</li><li>Ability to handle multiple chats simultaneously with composure</li><li>Comfortable using chat tools, CRM platforms, and cloud-based systems</li><li>Reliable high-speed internet and a dedicated quiet workspace</li><li>Healthcare or medical background is a plus but not required</li></ul>What We Offer:<ul><li>Competitive pay</li><li>Health, dental & vision benefits (full-time employees)</li><li>Paid time off & paid holidays</li><li>Flexible shift options including evenings and weekends</li><li>Supportive team environment and ongoing coaching</li><li>Career growth opportunities within ADF Medical Services</li></ul>Powered by JazzHR

Online Chat Support

Cloud Computing

Coaching

Corporate Communications

Customer Relationship Management (CRM)

Regulatory Compliance

Typing

No prior medical experience needed , just great communication skills, a positive attitude, and a willingness to learn. Direct complex or sensitive inquiries to the appropriate team or department.

Online Chat Specialist (Entry Level)ADF Medical Services Inc.We're hiring an enthusiastic and dependable Online Chat Specialist to join our patient support team. No prior medical experience needed , just great communication skills, a positive attitude, and a willingness to learn. If you're looking to start your career in healthcare support  this is your opportunity!Role: Online Chat Specialist (Entry Level) Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-TimeWhat You'll Do:<ul><li>Respond to patient and client inquiries through our online chat platform</li><li>Provide basic information on services, scheduling, and general support</li><li>Direct complex or sensitive inquiries to the appropriate team or department</li><li>Accurately log and document all chat interactions in our system</li><li>Follow company scripts, guidelines, and communication standards</li><li>Maintain patient privacy and confidentiality per HIPAA guidelines</li><li>Participate in onboarding training and ongoing coaching sessions</li></ul>What We're Looking For:<ul><li>High School Diploma or GED required</li><li>No prior experience required — entry level welcome</li><li>Strong written communication and basic grammar skills</li><li>Typing speed of 40+ WPM</li><li>Reliable internet connection and quiet home workspace</li><li>Willingness to learn and follow instructions</li><li>Positive attitude and genuine desire to help others</li><li>Basic computer proficiency and comfort with online tools</li></ul>What We Offer:<ul><li>Competitive starting pay</li><li>Paid training and onboarding</li><li>Health, dental & vision benefits (full-time employees)</li><li>Paid time off & paid holidays</li><li>Flexible shift options</li><li>Clear path for career growth within ADF Medical Services</li></ul>Powered by JazzHR

Online Jobs in Kenmore, OH

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Online Jobs in Kenmore, OH

Online Sales Support Representative Levin Furniture & Mattress

Online Customer Service Representative ADF Medical Services Inc.

Online Chat Support ADF Medical Services Inc.

Online Chat Specialist ADF Medical Services Inc.

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