PART_TIME

FEED

HOUR

We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.

We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.Role: Online Customer Service Representative Department: Customer Support & Patient Services Location: Fully Remote  Type: Full-Time / Part-Time What You'll Do:<ul><li>Handle patient and client inquiries through email, chat, and online support channels</li><li>Provide accurate and helpful information on services, scheduling, billing, and general support</li><li>Resolve customer concerns and complaints with empathy and professionalism</li><li>Document all interactions accurately in our CRM and support systems</li><li>Follow up with patients and clients to ensure full resolution and satisfaction</li><li>Escalate complex or sensitive issues to the appropriate department promptly</li><li>Maintain strict patient confidentiality in accordance with HIPAA guidelines</li><li>Meet and exceed customer satisfaction targets and service quality standards</li></ul>What We're Looking For:<ul><li>1–2 years of online customer service or support experience</li><li>Excellent written and verbal communication skills</li><li>Strong problem solving and conflict resolution abilities</li><li>Typing speed of 45+ WPM with accuracy</li><li>Proficiency in CRM tools and basic computer applications</li><li>Reliable high-speed internet and a quiet dedicated workspace</li><li>Ability to work independently and as part of a remote team</li><li>Healthcare or medical background is a plus but not required</li></ul>What We Offer:<ul><li>Competitive pay</li><li>Health, dental & vision benefits (full-time employees)</li><li>Paid time off & paid holidays</li><li>Flexible scheduling options</li><li>Supportive team culture and ongoing coaching</li><li>Career growth and advancement opportunities within ADF Medical Services</li></ul>Powered by JazzHR

ADF Medical Services Inc.

Online Customer Service Representative

Billing

Broadband

Communication Skills

Conflict Resolution

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Exceeded Sales Goal

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Interpersonal Skills

Online Chat

Online Communications

Online Customer Support

Patient Care

Patient Confidentiality

Patient Follow-up

Presentation/Verbal Skills

Problem Solving Skills

Quality Metrics

Resolve Customer Issues

Service Delivery

Writing Skills

partner JazzHR

FULL_TIME

Role: Online Chat Support Agent  Department: Customer Support & Patient Services  Location: Fully Remote  Type: Full-Time / Part-Time. We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform.

Online Chat SupportADF Medical Services Inc.We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform. If you enjoy helping people and communicating online — we want to hear from you.Role: Online Chat Support Agent  Department: Customer Support & Patient Services  Location: Fully Remote  Type: Full-Time / Part-TimeWhat You'll Do:<ul><li>Engage patients and clients through our online chat system in real time</li><li>Answer questions related to services, appointments, billing, and general inquiries</li><li>Manage multiple active chat sessions with speed, accuracy, and professionalism</li><li>Record and document all interactions accurately in our CRM system</li><li>Escalate sensitive or unresolved issues to the appropriate team promptly</li><li>Follow company communication guidelines and service quality standards</li><li>Maintain strict patient confidentiality in compliance with HIPAA regulations</li></ul>What We're Looking For:<ul><li>1+ year of online chat or customer service experience</li><li>Strong written communication and grammar skills</li><li>Typing speed of 45+ WPM with high accuracy</li><li>Ability to handle multiple chats simultaneously with composure</li><li>Comfortable using chat tools, CRM platforms, and cloud-based systems</li><li>Reliable high-speed internet and a dedicated quiet workspace</li><li>Healthcare or medical background is a plus but not required</li></ul>What We Offer:<ul><li>Competitive pay</li><li>Health, dental & vision benefits (full-time employees)</li><li>Paid time off & paid holidays</li><li>Flexible shift options including evenings and weekends</li><li>Supportive team environment and ongoing coaching</li><li>Career growth opportunities within ADF Medical Services</li></ul>Powered by JazzHR

Online Chat Support

Cloud Computing

Coaching

Corporate Communications

Customer Relationship Management (CRM)

Regulatory Compliance

Typing

No prior medical experience needed , just great communication skills, a positive attitude, and a willingness to learn. Direct complex or sensitive inquiries to the appropriate team or department.

Online Chat Specialist (Entry Level)ADF Medical Services Inc.We're hiring an enthusiastic and dependable Online Chat Specialist to join our patient support team. No prior medical experience needed , just great communication skills, a positive attitude, and a willingness to learn. If you're looking to start your career in healthcare support  this is your opportunity!Role: Online Chat Specialist (Entry Level) Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-TimeWhat You'll Do:<ul><li>Respond to patient and client inquiries through our online chat platform</li><li>Provide basic information on services, scheduling, and general support</li><li>Direct complex or sensitive inquiries to the appropriate team or department</li><li>Accurately log and document all chat interactions in our system</li><li>Follow company scripts, guidelines, and communication standards</li><li>Maintain patient privacy and confidentiality per HIPAA guidelines</li><li>Participate in onboarding training and ongoing coaching sessions</li></ul>What We're Looking For:<ul><li>High School Diploma or GED required</li><li>No prior experience required — entry level welcome</li><li>Strong written communication and basic grammar skills</li><li>Typing speed of 40+ WPM</li><li>Reliable internet connection and quiet home workspace</li><li>Willingness to learn and follow instructions</li><li>Positive attitude and genuine desire to help others</li><li>Basic computer proficiency and comfort with online tools</li></ul>What We Offer:<ul><li>Competitive starting pay</li><li>Paid training and onboarding</li><li>Health, dental & vision benefits (full-time employees)</li><li>Paid time off & paid holidays</li><li>Flexible shift options</li><li>Clear path for career growth within ADF Medical Services</li></ul>Powered by JazzHR

Online Chat Specialist

Computer Skills

Healthcare Administration

High School Diploma

Onboarding

Scripting (Scripting Languages)

OTHER

Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: <ul><li> A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. </li><li> Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. </li><li> Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. </li><li> Valuable associate discounts on purchases, including food, travel, technology and so much more. </li><li> Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. </li><li> Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. </li></ul> For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:<ul><li>Ability to work without supervision</li><li>Ability to read shelf tags</li><li>Basic math skills (i.e., counting, addition, and subtraction)</li><li>Excellent oral/written communication skills</li></ul>Desired Previous Experience:<ul><li>Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul>Essential Job Functions:• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.• Read and follow directions given in the note section• Ensure quality and freshness of all items chosen• Communicate with customers via a portable phone and respond to calls in a professional and timely manner• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.• Process the orders through the point of sale (POS) system• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock• Maintain organization and cleanliness of staging areas and equipment• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair• Perform required opening and closing procedures• Assist in training new e-Commerce team members• Meet/exceed productivity standards• Ability to work cooperatively in high paced and sometimes stressful environment.• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.• Ability to act with honesty and integrity regarding customer and business information.• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

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Online Jobs in Lorain, OH

Online Customer Service Representative ADF Medical Services Inc.

Online Chat Support ADF Medical Services Inc.

Online Chat Specialist ADF Medical Services Inc.

Online Grocery Pick-Up Clerk Kroger

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