Serve as first point of contact for current and prospective students, faculty, campus staff, and the general public, providing quality customer service, regarding enrollment processes, program offerings, and student services; Welcome students to The Hub: Federal Way Higher Education Center through engaging, caring, anti-racist, and trauma-informed practices; Assist students in completing admissions application, activating their student accounts (ctcLink, myHighline, Aviso), and connecting students to University of Washington Tacoma resources, when appropriate; Proctor appropriate placement assessments based on students' entry plans, developed with Entry Support Specialist; Schedule various entry advising appointments with Entry Support Specialist; Support students in identifying and navigating appropriate campus support services and programs; Provide test-taking strategies and resources for dealing with test anxiety, and recommend math brush-up workshops and other resources when appropriate; Ask students for feedback about their pre-enrollment experience to inform department's process of continuous improvement; Provide student-centered customer service in person on campus, virtually via Teams electronically via email and by phone, responding to inquiries in a timely manner; Track services and update The Hub's data reports (Google Data Studio, ctcLink, Aviso). Participate in the ongoing planning and implementation of equitable placement policies and practices; Participate in the ongoing planning, implementation, and improvement of processes and programming available at The Hub; Develop and maintain student records adequate for program success, accountability, and audits; Maintain confidentiality of student records as outlined by FERPA and Highline College/UWT policies and procedures; Develop and maintain efficient office work flow, including filing and archiving, mail distribution, scanning documents, updating publications, and maintaining reception area; Support and perform general operations of The Hub, to include faculty support, troubleshooting technical issues in classrooms and computer lab, and building operations support; Support and maintain established Safety protocols at The Hub; Work closely with Outreach and Student Services staff to ensure smooth transition for students; Engage with qualitative and quantitative data that measures student satisfaction; Deliver college-access/readiness workshops to community and high school partners; Promote Highline with outside organizations by supporting social media plans established by The Hub team; Create social media content and resource material for students at The Hub; Assist in marketing efforts for The Hub and periodically make public presentations related to academic program offerings and student services.