Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. Some of the behaviors needed to successfully perform this position are: Leadership Behaviors: Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect.