div class="content">About the Role:
We are seeking a Remote Trip Planning Support Assistant to help clients with organizing trip details, preparing travel information, and providing general support throughout the planning process. This role focuses on customer service, research, and accurate coordination of essential trip components.
Key Responsibilities:
Assist in researching and recommending vacation packages, resorts, cruises, and accommodations
Support the preparation and delivery of travel quotes and proposals
Process and update bookings using supplier and agency tools
Communicate with clients regarding reservation details, changes, or special requests
Maintain accurate records of bookings and client interactions
Monitor supplier promotions and destination updates
Collaborate with team members to ensure excellent client service
Qualifications:
Previous experience in customer service, hospitality, or administrative support preferred
Strong attention to detail and time management skills
Excellent written and verbal communication abilities
Tech-savvy and comfortable using online tools and booking platforms
Ability to work independently in a fully remote setting
Must be 18 years or older with a reliable computer and internet connection
A passion for travel and helping others plan memorable experiences
What We Offer:
Flexible, remote work environment
Training and ongoing professional development
Access to travel planning tools and industry resources
Supportive team culture with opportunities to grow
Incentive-based performance opportunities and travel perks
Work Environment:
This is a fully remote position with flexible hours. Ideal for individuals who are organized, motivated, and enjoy assisting with travel coordination and client communication.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
This role offers flexibility and access to tools and resources designed to support individuals in coordinating travel experiences and assisting clients throughout the trip planning process.
$169,097—$207,000 USD
Mountain View, CA Pay Range
$200,585—$236,000 USD
ID.me is a full-time, in-office culture.
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.