ABILITY TO: Plan, organize, schedule, assign, review, and evaluate the work of and train staff; Recommend and implement goals, objectives, and practices for providing effective and efficient services; evaluate and recommend improvements in operations, procedures, policies, or methods; analyze department procedures and data to develop logical solutions to complex systems problems; recommend, evaluate, design, develop, test and install complex operating systems, applications and supporting hardware and software; provide advanced-level technical support for the implementation and maintenance of Information Technologies and telecommunications systems; provide account management, billing support and administration related to mobility carriers and devices; coordinate, direct, and implement a comprehensive information systems program suited to meet the needs of South Coast AQMD; operate, install, maintain, configure, and troubleshoot a variety of highly technical telecommunications equipment including mobile devices, e-mail, VPN, and WiFi configurations; perform specialized and technical support functions in the design, analysis, engineering, implementation, and management of telecommunications systems, storage, and security; perform analyses of network and server requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient network and server system utilization; participate in design sessions and process improvement sessions to identify business and user needs and discuss network and server capabilities and modifications needed for improvement; interpret, apply, and explain applicable Federal, State, and local policies, procedures, laws and regulations; establish and maintain a variety of filing, record keeping, and tracking systems; prepare clear and concise reports, correspondence, policies, procedures, and other written materials; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; stay abreast of new trends and innovations in the field of information technologies, telecommunications and audio-visual systems; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the analysis, evaluation, enhancement, development, design, programming, testing, implementation, documentation, and maintenance of a variety of information technology systems and programs for South Coast AQMD; ensures work quality and adherence to established policies and procedures; performs the most technical and complex tasks relative to assigned area of responsibility; and performs related work as required.