Articulate, ClipChamp)Ability to inspire and develop a team as well as work independently, part of a team, and with colleagues in a COEAbility to prioritize and meet deadlines in a fast-paced environmentAbility to effectively interact with colleagues at all levels within the organizationExcellent customer service, interpersonal, verbal and written communication skillsAbility to drive large-scale culture change initiatives/projects Attention to detail, problem solving, and organization skillsStrong facilitation, consultation, and influence without authority skillsAbility to maintain composure in stressful situationsMicrosoft Suite: Word, PowerPoint, Excel, Outlook, Teams, SharePointAdjust priorities quickly as circumstances dictate. Manages, guides, and inspires the Learning & Development Solutions team to deliver high quality, customer-focused services for the day-to-day team operations including content creation and curation, learning solution consultations, facilitation of the Learning Community of Practice, creation of user guides and job aids, management of enterprise training assignments, reporting and use of dashboard tools, implementation of LMS upgrades, addressing escalated service requests from the HR Service Center, and LMS tool optimization/planning.