Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. In this role, youll oversee daily contact center operations, develop leaders, strengthen client relationships, and drive continuous improvements in quality, service delivery, and operational performance.