Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions Excellent communication skills and ability to work effectively with both customers and internal teams Ability to manage multiple operational priorities while maintaining attention to detail and service quality Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments Comfort working with operational systems, supply chain platforms, or data tools Ability to translate operational requirements into clear system or workflow improvements Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems Nice-to-Have (not required) Experience with supply chain visibility platforms, freight forwarding systems, or logistics management tools Familiarity with system configuration, user management, or operational workflow design Basic SQL or data analysis experience for investigating operational data or generating reports Experience working with enterprise customers with complex supply chain operations If you enjoy supporting customers, solving operational challenges, and working with technology that powers global supply chains, we’d love to hear from you! This role sits at the intersection of customer support, logistics operations, and supply chain technology, making it ideal for someone who enjoys solving problems, improving workflows, and building strong customer relationships while working with modern logistics systems.