Responsibilities Implement processes to improve the work required for digital buying, client billing, and digital reconciliation Develop processes to ensure data integrity and implement across the agency Develop a strong understanding of the systems used such as Mediaocean-Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools Serve as escalation point for teams to help troubleshoot operational issues Provide ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve Determine and activate how to deliver necessary data to teams for various reporting purposes Ensure proper digital contracts and terms are in place with vendors, evaluate IO notes requested by vendors Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe Build and maintain strong relationships across multiple internal teams and leadership Maintain relationships with vendors to ensure trust and confidence with our buying partners Manage vendor-side billing and maintain close oversight of open items clearing Cultivate a team-focused mentality across the larger Investment Operations team Responsible for management, development, and mentorship of Associates/Sr. Starcom has long been the professional birthplace and proving ground for marketing leaders - CEOs, CMOs, sales leaders, and technology pioneers - and we continue to drive the industry with peerless talent and relentless innovation.