Leading a team across Back of House, Front of House Operations, and Visual Merchandising, this role sets the operational strategy, holds the management team accountable for execution, and ensures every part of the store is commercially sharp, operationally sound, and positioned to deliver an extraordinary guest experience. Own senior relationships with building management, external vendors, and service partners by setting clear expectations, holding partners accountable for contractual performance, and retaining accountability for outcomes while delegating day-to-day execution.