Key Responsibilities:Activity ManagerActivity Oversight:Swim Lessons (Group, Private, Camp)ImpactParties & EventsActivity DeliveryEnsure and manage staff to provide a high-quality Activity experienceMonitor all area system experiences to ensure simple member processesOversee, as well as maintain, a safe and clean space in all activity areasCoverage for all events when staffing is not availableActivity Staff Management Swim:Swim lesson staff scheduling and management Hiring and onboarding new staff with the assistance of the Pool MonitorParties & Events:Staff all party and event activities at the ClubHiring and onboarding of all Activities StaffParties CoordinatorCustomer ServiceRespond to party and event inquiries Guide customers through package options (birthday parties, space rentals, team celebrations, school groups, corporate and team-building events) and recommend the right fit. Give tours, send quotes, take deposits and confirm bookingsPass booked Events off to Club Activity Managers and act as a resourceAdministrativeMaintain professional communication with current prospects and new membersCreate, maintain & oversee all Club activities schedulesBe the expert on therapy booking process and be able to communicate with Club staff the processEnsure all back-end processes are updated in the club and communicated Qualifications:Experience: Previous experience in customer service and staff management.