The intern assists in bridging the gap between workforce forecasts and actual conditions by tracking call volume fluctuations, schedule adherence, unplanned absences, system outages, and other factors that influence service delivery. What you'll bring: College student freshman, sophomore, junior, senior or master level status or a recent college graduate within the last 3 months with a major in Business, Data Analytics, Finance, Mathematics, Statistics, Operations Management, Information Systems, or a related field.