The Manager owns key performance indicators (e.g., CSAT, service levels, quality scores, first contact resolution, A/R aging and payment-plan adherence) and partners with Field Operations, Network Operations, and Finance to deliver reliable, timely, and empathetic service to our communities. This role sets daily priorities, coaches for high-quality interactions, and ensures consistent execution of front-counter operations, payment posting, order entry/dispatch, Tier 1 technical support, and consultative sales.