ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer service during every patient encounter (in person or via phone) Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Anticipate Physician needs to facilitate the flow of the clinic Practice urgency at all times with patient's time, as well as doctor's time and schedule Comply with all company policies and procedures, including HIPAA Verify patient's information by interviewing patient Record patient's medical history and current medications and confirm purpose of visit Record all data in the patient's Electronic Medical Record (EMR) Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography Demonstrates working knowledge of eye anatomy, diseases, symptoms and ocular medications Accurately and thoroughly document medical visits and procedures as they are being performed by the Physician Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate) as required Open and close exam rooms as needed Keep examination, treatment, laser and any other assigned rooms cleaned and stocked with supplies, and keep drug count up to date. Requirements: High School Diploma or GED equivalent required Experience in at least one of the following is preferred (but NOT required): Fluorescein Angiography, Oculoplastics, Medically Necessary Contact Lens (optical experience, contact lens insertion and removals, RGPs, etc), Plastic surgery/med spa/esthetics Experience working in Ophthalmology and/or Optometry strongly preferred Bilingual in English and Spanish is preferred, but not required Favorable result on Background Check required Basic computer skills Strong customer service skills Excitement to learn and grow Essential Functions: Facilitate patient flow Assist the doctor in preliminary testing Verify medical and vision insurances Effectively communicate with patients, doctors, and managers Answer inquiries through phone, email, and in-person requests SUMMARY An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit.