Reporting into the After-Sales Customer Journey Strategy Director within the Marketing organization, the After-Sales Customer Journey Strategist works closely with cross functional partners in marketing, UX, analytics, product, and operations to identify customer friction points, analyze journey behavior, and support the development of journey strategies and initiatives. Responsibilities: Evaluate the end-to-end After-Sales customer journey to identify the most meaningful experience gaps and improvement opportunities across service and maintenance, customer communications, ownership tools, engagement, retention, and long-term customer value.