They perform essential functions to maintain the correct and consistent operation of the lab facilities, including inspecting equipment at the start and close of operations, assisting faculty with course technology and classroom setup, assisting students with technical and operational issues, providing effective Tier 1 and Tier 2 technical support, maintaining established protocols for logging students in and out of facilities to ensure proper inventory control and facility usage, and following up on issues either directly or through a ticketing system. ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: Provides in person, on-call, and remote support for a variety of technologies, systems and services; specialized music technology equipment (synthesizers, MIDI controllers, audio interfaces), network audio systems, computer systems, music technology software, audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, and amplifiers.