This includes managing digital document-imaging programs, ensuring system security, and coordinating with vendors for equipment repairs or software enhancements; Oversee and resolve complex citizen complaints and sensitive inquiries regarding the release of records and information; direct and supervise front-counter and lobby operations to ensure staff provide professional, equitable, and culturally responsive service in compliance with legal and departmental requirements; Serve as the primary liaison for the Records Bureau with other City departments, the District Attorney's Office, and external law enforcement agencies; represent the Department at professional meetings and interagency task forces; and monitor legislative and regulatory developments affecting records management to ensure ongoing compliance and best practices; Oversee all information released in response to Public Records Act requests, subpoenas, and discovery requests; coordinate closely with the City Attorney's Office regarding changes in laws, redactions, and other legal requirements; and ensure that all records released to the public comply with applicable federal, state, and local laws; Develop, implement, and maintain comprehensive policies and procedures governing all aspects of records management, including the creation, storage, retention, archival, and lawful release of records. Identifies funding needs for staffing and equipment, monitors expenditures, and ensures the effective use of resources to improve productivity; Research, compile, and prepare monthly, quarterly, and annual statistical reports, including RIPA and NIBRS crime data submitted to the California Department of Justice and the FBI; analyze data trends to support staffing decisions, resource allocation, and operational improvements; Oversees the use and maintenance of the Records Management System (RMS) and other automated information systems.