Owns all communication to Donors or Advisors necessary regarding any transactional activity across Fidelity Charitable’s platform, including grants, contributions, complex assets, private and alternative investing, compliance review, successors and death processing, online access support and account maintenance, account reporting and analysis, money movement, problem resolution, any other general inquiry presented. This role is responsible for proactively building a positive client relationship with Donors and business partners across Fidelity as well as with external Advisory Firms to support our Donors requests, facilitate philanthropic conversations to understand donor’s goals, consult on cross product dependencies, and facilitate solutions for very complex transactions and client issues.