Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively and positively interact with others across all levels of the organization, including: Demonstrated professionalism and courtesy in responding to phone calls and emails; and. Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, and/or physicians in everyday performance and interactions.