Possession of a bachelor's degree from an accredited college or university in an information technology, clinical, biological/biomedical science, or healthcare related field is a strongly preferred; candidates without a bachelor's degree should possess significant industry experience in healthcare/clinical Application Support. Responsibilities: Collaborate with investigators, biostatisticians, data managers, clinicians, informaticians, and IT staff to document, categorize, and track support tickets using an IT Service Management (ITSM) tool; r espond to inquiries and resolve issues submitted to an issue/ticketing system (e.g.