Key Responsibilities Receive, process, label, centrifuge, and distribute specimens for testing Register patients and enter laboratory orders into hospital information systems Demonstrate expertise in specimen collection, handling, and processing requirements Research and resolve customer requests and issues Ensure follow-up and communication regarding patient care concerns Support billing, reference testing, scheduling, and laboratory operations Direct workflow and assist team members in meeting departmental expectations Train and support laboratory staff as needed Serve as a liaison between the laboratory, physicians, nursing teams, clients, and vendors Order and maintain laboratory supplies Process pathology specimens and coordinate courier pickups Document specimen quality concerns and participate in quality improvement efforts Maintain a safe, clean, and organized work environment Assist with report distribution and departmental communications Additional Opportunities May perform phlebotomy upon completion of approved competencies May perform IV starts with approved training and competency validation Participate in laboratory quality improvement initiatives Help maximize departmental productivity and customer satisfaction Qualifications Education High School Diploma or GED required Experience Three (3) years of laboratory, patient care, or patient business experience required Licensure/Certification None required Why Orlando Health? Work for one of Central Florida's leading healthcare systems Grow your career in a high-volume, state-of-the-art laboratory environment Collaborate with dedicated healthcare professionals Opportunities for learning, development, and advancement Make a direct impact on patient care every day If you're passionate about laboratory operations, customer service, teamwork, and supporting exceptional patient outcomes, we'd love to hear from you!