NewPatient Access Representative (7:00P-7:30A) University Health.Patient Access Representative (7:00P-7:30A)Kansas City, MOSupport Patient Flow: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures. What You'll Be Doing: Welcome Patients Like a Pro: Whether they're coming in for a routine procedure or an emergency, you'll make sure their registration process goes smoothly and stress-free.
Patient Access Representative (Float UHTMC/UHLMC) University Health.Patient Access Representative (Float UHTMC/UHLMC)Kansas City, MOClear and effective communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payers and resource persons. If hired directly into a PAR II position (versus promoting into the position), must observe in all Patient Access Services areas and successfully pass a competency exam within 1 year of date of hire.
Patient Access Representative (Ancillary) University Health.Patient Access Representative (Ancillary)Kansas City, MOClear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors. The Ancillary Access Representative will typically be located in Laboratory and Radiology Registration areas, but will be able to assist in all areas, including: Check-In Desk.
Patient Access Representative Saint Luke's Health System IncPatient Access RepresentativeOverland Park, KSCompletes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor.
SW KC Mkt Patient Access Representative The University of Kansas Health SystemSW KC Mkt Patient Access RepresentativeOlathe, KSMaintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient''s request, provider schedule, and computerized system capability. PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
NewPatient Access - Call Center Representative (Remote) Brave Health LLCPatient Access - Call Center Representative (Remote)Kansas City, MORemote$27–$31 / weekQualifications1-3+ years in a full-time, patient-facing role in a healthcare settingTech-savvy, with the ability to self-teach new platforms and work across multiple systems/applications simultaneouslyStrong communication skills, both verbal and written, with the ability to screen patients over the phone and provide accurate, satisfactory answers to queries and concernsCalm and professional demeanor during all patient interactions, especially with those dealing with addiction or mental health disordersHigh sense of urgency and the ability to independently manage time and resources to meet deadlinesExperience in appointment scheduling and patient communication, ensuring high attention to detail and accuracyThrives in a fast-paced, rapidly changing environmentEffective problem-solver, able to think quickly on your feetPassion for increasing access to high-quality, affordable behavioral health careFamiliarity with Google, EHRs, HIPAA compliance, and 42 CFR regulationsEligibility to work in the United States. Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function Health Care ProviderIndustries Hospitals and Health CareReferrals increase your chances of interviewing at Brave Health by 2xGet notified about new Patient Access Representative jobs in Missouri, United States.
NewPatient Access & Billing Specialist Direct JobsPatient Access & Billing SpecialistOverland Park, KSThis role involves conducting patient interviews to gather crucial demographic and financial information while demonstrating exceptional customer service. Ideal candidates have strong computer skills, multitasking ability, and less than 1 year of experience in a related field.
NewPatient Service Representative Prime Healthcare Services IncPatient Service RepresentativeShawnee, KSMust be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude. We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG - Westglen GI.
Registrar, Emergency Services (DAYS) - Patient Access, PT Knox Community HospitalRegistrar, Emergency Services (DAYS) - Patient Access, PTKansas City, MOAccurate entry of patient demographic and third party payer information into the hospital information system (HIS) to create a compliant patient medical record and to maximize third party reimbursement for all patient types. Independently operate the hospital switchboard, including facilitating all hospital codes, monitors, and alarms.
NewPatient Service Representative Providence Medical CenterPatient Service RepresentativeShawnee, KansasFull timeMust be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude. We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG – Westglen GI.
NewPatient Access & Front Desk Specialist The University of Kansas Health SystemPatient Access & Front Desk SpecialistOlathe, KSStrong customer service skills are essential for ensuring a positive experience for all patients and aiding in their medical journey.#J-18808-Ljbffr. This role involves greeting patients and visitors, verifying their information, and managing their appointments efficiently.
Patient Financial Services Representative - Patient Financial Services SVHC - FT - Day Stormont-Vail HealthCare IncPatient Financial Services Representative - Patient Financial Services SVHC - FT - DayKSIdentifies and recommends computer system enhancements, computer applications and procedural changes to improve (1) accuracy and timing of claim submissions; (2) accuracy of third party payer and patient payments; (3) customer relations, and (4) efficiency of operations. Thoroughly researches and resolves identified payment discrepancies in a timely manner including identifying and correct posting errors (i.e. money applied to wrong account or not posted correctly to account).
Patient Registration Representative KU MedWest Ambulatory SurgeryPatient Registration RepresentativeOverland Park, KSThe Patient Registration Representative is responsible for the admission of patients to the ASC, which includes verifying the accuracy and completeness of the patient's clinical, demographic and insurance information and entering information correctly into the patient's chart in the electronic medical record. The Patient Registration Representative communicates any delays to patients and their family members and actively communicates to the clinical areas to ensure continuity of care for patients and customer service to physicians.
Patient Registration Representative -- Indian Creek Hospital Admitting The University of Kansas Health SystemPatient Registration Representative -- Indian Creek Hospital AdmittingOverland Park, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Registration Representative - ED The University of Kansas Health SystemPatient Registration Representative - EDKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Registration Representative The University of Kansas Health SystemPatient Registration RepresentativeKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Registration Representative - Emergency Department The University of Kansas Health SystemPatient Registration Representative - Emergency DepartmentKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
PRN Patient Registration Representative The University of Kansas Health SystemPRN Patient Registration RepresentativeKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Registration Representative Monday-Friday 1:00pm-9:30pm Admitting The University of Kansas Health SystemPatient Registration Representative Monday-Friday 1:00pm-9:30pm AdmittingKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
NewConsumer Access Specialist AdventHealthConsumer Access SpecialistShawnee Mission, KS$17.40–$27.84 / hourConsistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
NewConsumer Access Specialist Emergency Department AdventHealthConsumer Access Specialist Emergency DepartmentShawnee Mission, KS$17.40–$27.84 / hourConsistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
NewAccess and Reimbursement Manager - Allergy - Kansas City (MO, OK, Frisco, TX) Novartis AGAccess and Reimbursement Manager - Allergy - Kansas City (MO, OK, Frisco, TX)Kansas City, MORemoteAssociate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination.
Acute Inpatient Patient Care Technician - PCT CCHT - Dialysis Fresenius Medical CareAcute Inpatient Patient Care Technician - PCT CCHT - DialysisKansas City, MissouriSupports the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) Activities; including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP). Evaluates patients’ vascular access during treatment including arterial and venous monitoring pressures, provides appropriate intervention as needed, documents and reports any unusual findings to the FMCNA RN.
National Market Access Manager Eurofins Scientific SENational Market Access ManagerLenexa, KSEurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. This position would serve as a conduit between Billing, Payor Relations credentialing and enrollment functions and third-party payors, including Medicare and Medicaid programs, to resolve issues related to reimbursement, language, and other disputes to create revenue optimization.
NewRCM/Patient Services Specialist EyeCare Partners LLCRCM/Patient Services SpecialistLeawood, KSThe Patient Services Representative is responsible for managing patient-facing aspects of the revenue cycle, including but not limited to patient aging account follow-up on outstanding balances, patient statement cycle monitoring, credit balance reconciliation, and refund initiation. Ensure timely posting and reconciliation of patient payments, copays, deductibles, and credits in partnership with practice payment posting specialists.
Bilingual Customer Service Representative KC CARE Health CenterBilingual Customer Service RepresentativeKansas City, MOWhile performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department. Provides financial counseling to patients, working closely with the billing department-including explaining the sliding fee scale application, setting up payment plans, counseling on insurance benefits, etc.
Acute Inpatient Patient Care Technician - PCT CCHT - Dialysis Fresenius Medical Care AG & Co KGaAAcute Inpatient Patient Care Technician - PCT CCHT - DialysisKansas City, MOSupports the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) Activities; including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP). Evaluates patients vascular access during treatment including arterial and venous monitoring pressures, provides appropriate intervention as needed, documents and reports any unusual findings to the FMCNA RN.
Patient Care Technician - PCT Fresenius Medical Care AG & Co KGaAPatient Care Technician - PCTKansas City, KSEducation: Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Sports Medicine Associate Sales Representative (Kansas City, MO) Smith & Nephew PlcSports Medicine Associate Sales Representative (Kansas City, MO)Kansas City, MOWithin those accounts, the ASR will be responsible for assisting in providing clinical case coverage in the operating room, securing inventory for those cases, observing, and consulting the surgical team on Smith+Nephew instrumentation and implants and completing the logistical requirement associated with those cases. All field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established vaccine protocols.
Patient Registration Coordinator AdventHealthPatient Registration CoordinatorOverland Park, KS$16.92–$27.08 / hourAll the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day-Weekend (United States of America) **Address:** 9099 W 135Th St **City:** Overland Park **State:** Kansas **Postal Code:** 66221 **Job Description:** **Schedule:** Full Time **Shift** : Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: + Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm + Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm ________________________________ + Participates in departmental performance improvement initiatives.
NewRCM/Patient Services Specialist Eye Care Partners Career OpportunitiesRCM/Patient Services SpecialistLeawood, KSThe Patient Services Representative is responsible for managing patient-facing aspects of the revenue cycle, including but not limited to patient aging account follow-up on outstanding balances, patient statement cycle monitoring, credit balance reconciliation, and refund initiation. • Ensure timely posting and reconciliation of patient payments, copays, deductibles, and credits in partnership with practice payment posting specialists.
Patient Registration Rep - PRN The University of Kansas Health SystemPatient Registration Rep - PRNOlathe, KSOlathe Hospital, Olathe Medical Pavilion A. Position Summary / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department.
Patient Registration Rep - MOB Lab The University of Kansas Health SystemPatient Registration Rep - MOB LabKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Registration Rep The University of Kansas Health SystemPatient Registration RepKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Registration Rep - MOB LAB The University of Kansas Health SystemPatient Registration Rep - MOB LABKansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Registration Rep (M-F, 2p -10:30p) The University of Kansas Health SystemPatient Registration Rep (M-F, 2p -10:30p)Kansas City, KSResponsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Patient Care Technician - PCT Fresenius Medical CarePatient Care Technician - PCTOverland Park, KansasAssist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
NewPatient Registration Coordinator BHG CareersPatient Registration CoordinatorOverland Park, KansasReporting to the Program Director or Office Manager, this role involves greeting patients, verifying identification and insurance, managing patient accounts, and performing necessary administrative tasks. Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services.
Territory Business Representative, Diabetes - Kansas City Xeris Biopharma Holdings IncTerritory Business Representative, Diabetes - Kansas CityKansas City, MORemote$85,000–$140,000 / yearProfessionally and ethically represent Xeris to external customers (including but not limited to hospitals, IDNs, individual physicians and health care providers, and local diabetes chapters) and foster their respect by demonstrating our commitment to advancing patient care and outcomes. 2+ years of experience in field commercial positions, including but not limited to: sales representative, hospital representative, sales trainer, marketing, and regional account manager.
Sales Representative, Anesthesia - Kansas City, MO or Omaha, NE Teleflex IncSales Representative, Anesthesia - Kansas City, MO or Omaha, NEKansas City, MOThe focus of this Omaha Nebraska or Kansas City MO based Sales Representative Anesthesia role is making connections with surgeons, anesthesiologists, nurse anesthesiologists, members of the surgical team and various health care professionals in operating rooms, surgical centers, as well as hospital administration and procurement teams. In absence of medical device sales experience, transferable skills could include independently and successfully selling a broad base of technical products, B-2-B, and/or financial or complex services to a highly professional client base in a broad geography.
Senior Sales Representative, Coronary, Kansas City Metro Teleflex IncSenior Sales Representative, Coronary, Kansas City MetroKansas City, MORemoteOur portfolio includes a broad range of clinically relevant products, such as the GuideLiner and Turnpike Catheters; the Orsiro Mission Drug-Eluting Stent; the PK Papyrus Covered Coronary Stent; the Ringer Perfusion Balloon Catheter; the Pulsar -18 T3 Self-Expanding Stent; Passeo Balloon Catheters; and the OnControl Powered Bone Access System. The Senior Sales Representative drives sales growth and expands clinical adoption of our coronary-focused product portfolio within the Kansas City Metro territory by executing advanced territory strategies and increasing utilization across complex and high-value accounts.
Sales Representative - Acute Nursing Care Products Cardinal Health IncSales Representative - Acute Nursing Care ProductsKansas City, KS$101,000–$109,000 / yearThe territory sales representative is responsible for meeting and exceeding sales goals by advancing the Nursing Care product portfolio by utilizing solution-based concept selling skills to the Acute Hospital marketplace within the geography of their assigned territory. Collaborate with supply chain sales representatives and strategic accounts team to drive incremental revenue and achieve sales targets within the context of overall account strategy.
Associate Sales Representative - Kansas City - Craniomaxillofacial (CMF) Stryker CorpAssociate Sales Representative - Kansas City - Craniomaxillofacial (CMF)Kansas City, MOHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. At Stryker's Craniomaxillofacial (CMF) division: You'll work closely with experienced Sales Representatives and Managers to build your knowledge, skill and comfort with clinical and product knowledge as well as selling styles and techniques.
Business Development Representative Compliancy Group LLC.Business Development RepresentativeKansas City, MORemoteWe are the platform for healthcare compliance programs, consolidating every element of a complete program into one connected system, so organizations can simplify requirements, gain real visibility into where risk lives, operate with confidence, and be genuinely defensible when it matters most. PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information.
Specialty Representative Gastroenterology - Kansas AbbVie IncSpecialty Representative Gastroenterology - KansasKansas City, KSContinuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies and all applicable laws and regulations.
Specialty Representative GI Care - Kansas City AbbVie IncSpecialty Representative GI Care - Kansas CityNorth Kansas City, MOContinuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies and all applicable laws and regulations.
Executive Specialty Representative GI Care AbbVie IncExecutive Specialty Representative GI CareNorth Kansas City, MOContinuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies and all applicable laws and regulations.
NewArea Business Specialist - Pharmaceutical Sales Representative, Neurology (Rare Disease) - Oklahoma/Kansas Xeris Biopharma Holdings IncArea Business Specialist - Pharmaceutical Sales Representative, Neurology (Rare Disease) - Oklahoma/KansasKSRemote$110,000–$190,000 / yearEffectively utilizes available company resources, including field analytics, account data, marketing campaigns, speaker programs, peer-to-peer education, disease state materials, patient-finding resources, and cross-functional support, to develop account strategies, uncover patient opportunities, and improve customer engagement and patient pull-through. Apply an account-based selling approach by engaging all appropriate stakeholders within the practice including physicians, nurses, medical assistants, office staff, referral coordinators, and prior authorization personnel to identify patients, address barriers, and drive patient pull-through from diagnosis to treatment initiation.
NewTechnical Customer Care Representative I (Entry-Level) MCI CareersTechnical Customer Care Representative I (Entry-Level)Kansas City, MODo you know what it means to “Pair a Remote”?Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handlingOwnership of resolving the customers reason for contacting Tech SupportLeverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when neededComfortable using a Knowledge Base system in conjunction with your call handlingAccurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy)Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone systemAccurately document customer interaction while following all required policies and procedures. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.
Customer Service Representative RB Global IncCustomer Service RepresentativeKansas City, KSRequirements Ability to communicate comfortably with customers A phenomenal teammate, willing to assist your peers Digital literacy Time management skills Positive attitude Ability to work independently Strong interpersonal skills Professional and clean appearance We also love someone open to learning automobile titling as part of their development! Customer Service Representatives embody our team player values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.