miami beach, FL30+ days ago
Position Responsibilities:Customer Service for Hospital and Physician Billing accountsDocuments patient accounting system appropriatelyInforms patient of any patient self-pay balances owed to the facilityEstablishes payment arrangementsAdvises collection manager/lead of any unsatisfied patient issuesVerifies information following HIPPA guidelines when handling calls before release of information with every callReviews each account when handling calls, relays accurate information to the patient, explains account information from patient file and requests any information needed at time of the callMaintains a working knowledge of collection guidelines, HIPPA, Cobra and EMTALA guidelinesProcesses request for bills and insurance updates, credit card payments within 48 hoursFollows-up timely with patient/guarantor issues and relays information back to the patient/guarantorResearches all accounts in a timely mannerQualifications:One year experience in hospital customer service is desiredOne year experience in computer usage. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more.