NewDental Hygienist Dental Care of ColumbiaDental HygienistColumbia, MDHeartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. With best-in-class support through our robust Hygiene mentor program and unparalleled educational offerings to enhance your clinical skills – you’ll be 100% supported as you provide exceptional lifetime care to your patients!
Patient Health Advocate Somatus, Inc.Patient Health AdvocateWaldorf, Maryland$21–$24 / hourFull timeThis position will be focused on high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan. As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home.
Patient Health Advocate Somatus IncPatient Health AdvocateAnnapolis, MD$21–$23 / hourEngages with patients who need assistance with self-care needs in addition to what a nurse care manager can provide via phone, such as: Address language and cultural barriers to care management and self-care. How We Show Up for Our Patients: As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home.
NewCommunity Health Advocate MedStar Health Research InstituteCommunity Health AdvocateBaltimore, MD$20.57–$36.27 / hourThe Community Health Advocate will target outreach to community members, builds sustainable relationships that result in increased access to health care in the most appropriate setting and community-based health education, and supports the primary care team. May help patients access health-related services, including obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and/or social services.
Community Health Advocate II MedStar Health Research InstituteCommunity Health Advocate IIBaltimore, MD$23.65–$42.03 / hourThe Community Health Advocate II will work closely with community health, case management care teams, and social services agencies to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. The ideal candidate will be a Certified Community Health Worker with personal knowledge of the target population, as shown by residency in that neighborhood, knowledge of local resources and system navigation, as well as advocacy and community capacity building skills, outreach methods and strategies.
CTO Community Health Advocate MedStar Health Research InstituteCTO Community Health AdvocateBaltimore, MD$20.57–$36.27 / hourThe CTO Community Health Advocate will serve as a member of the interdisciplinary care management team to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. Assists patients in accessing health-related services, including obtaining a medical home, providing instruction on appropriate use, overcoming barriers to obtaining needed medical care and/or social services.
Community Health Advocate II MedStar HealthCommunity Health Advocate IIBaltimore, MD$23.65–$42.03 / hourThe Community Health Advocate II will work closely with community health, case management care teams, and social services agencies to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. The ideal candidate will be a Certified Community Health Worker with personal knowledge of the target population, as shown by residency in that neighborhood, knowledge of local resources and system navigation, as well as advocacy and community capacity building skills, outreach methods and strategies.
CTO Community Health Advocate MedStar HealthCTO Community Health AdvocateBaltimore, MD$20.57–$36.27 / hourThe CTO Community Health Advocate will serve as a member of the interdisciplinary care management team to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. Assists patients in accessing health-related services, including obtaining a medical home, providing instruction on appropriate use, overcoming barriers to obtaining needed medical care and/or social services.
NewCommunity Health Advocate MedStar HealthCommunity Health AdvocateBaltimore, MD$20.57–$36.27 / hourThe Community Health Advocate will target outreach to community members, builds sustainable relationships that result in increased access to health care in the most appropriate setting and community-based health education, and supports the primary care team. May help patients access health-related services, including obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and/or social services.
SAFE and Domestic Violence Advocate Interventionist PRN (As-Needed) Weekday Overnight Coverage Greater Baltimore Medical CenterSAFE and Domestic Violence Advocate Interventionist PRN (As-Needed) Weekday Overnight CoverageTowson, MD$19.92–$29.87 / hourUnder general direction of the SAFE Program Manager and the SAFE DV Coordinator, the incumbent is responsible for provision of high quality crisis counseling and advocacy interventions with patients identified as having domestic violence (DV) or sexual assault concerns. Demonstrates ability to work collaboratively with all types of health care providers in a hospital setting; and with various types of service providers and law enforcement in the community.
Youth Advocate I - Juvenile Justice Eliot Community Human ServicesYouth Advocate I - Juvenile JusticeClinton, MarylandWe foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Eliot is seeking compassionate, service-oriented Youth Advocates to work in a staff-secure setting for court-involved youth, ages 13 to 21 within our Juvenile Justice network.
Patient Services Representative Prism Vision GroupPatient Services RepresentativeSilver Spring, Maryland$18–$31.89 / hourThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Patient Service Representative Prism Vision GroupPatient Service RepresentativeAnnapolis, Maryland$18–$31.89 / hourThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Patient Service Rep Prism Vision GroupPatient Service RepChevy Chase, Maryland$18–$31.89 / hourThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
NewPatient Services Representative PRISM Vision GroupPatient Services RepresentativeRockville, MDThe Patient Service Representative (PSR) is responsible for providing the full scope of inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, patient scheduling and logistics, executing daily workflows including cancellation, missed visit and tickler-recall deployment and executing revenue cycle claim scrubbing and missing slip completion. Education: High School Graduate or General Education Degree (GED) Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.
NewPatient Service Representative PRISM Vision GroupPatient Service RepresentativeBaltimore, MD$18–$31.89 / hourCompensation Range: $18-$31.89/hr (Dependent on Experience)The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. QualificationsPOSITION QUALIFICATIONS:Education: High School Graduate or General Education Degree (GED)Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.
Patient Service Rep US Oncology IncPatient Service RepChevy Chase, MD$18–$31.89 / hourThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion. Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Cancer Patient Navigator RN - Rosehill - Full Time with Benefits Frederick Health Medical Group, LLCCancer Patient Navigator RN - Rosehill - Full Time with BenefitsFrederick, MD$67,999.77–$103,542.40 / yearPart timeServes as an essential link between patients and the interdisciplinary healthcare team (physicians, office staff, diagnostic staff, Breast Center providers, PM&G providers, nurses, radiology staff, social services staff, and radiation oncology staff, etc.). While maintaining a focus on efficiently coordinating consultation, diagnostics, and treatment, the Oncology Nurse Navigator will provide education, counsel, and navigation to community, financial and psychosocial supports.
Cancer Patient Navigator RN - Rosehill - Full Time with Benefits Frederick Health Hospital IncCancer Patient Navigator RN - Rosehill - Full Time with BenefitsFrederick, MD$67,999.77–$103,542.40 / yearServes as an essential link between patients and the interdisciplinary healthcare team (physicians, office staff, diagnostic staff, Breast Center providers, PM&G providers, nurses, radiology staff, social services staff, and radiation oncology staff, etc.). While maintaining a focus on efficiently coordinating consultation, diagnostics, and treatment, the Oncology Nurse Navigator will provide education, counsel, and navigation to community, financial and psychosocial supports.
Patient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am) MedStar Health Research InstitutePatient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am)Baltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.
Patient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am) MedStar HealthPatient Guest Relation Rep (Wed-Sat, 9:00pm-7:30am)Baltimore, MD$18–$29.74 / hourChecks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations.
Patient Access Specialist Total Health Care IncPatient Access SpecialistBaltimore, MDContacts and interactions vary and may involve multiple constituencies such as direct interaction with THC's executive management, community organizers, the general public, THC's patients, physicians, colleagues, assigned staff, vendors, Medical Insurance companies (Payers)/Managed Care Organizations (MCOs) contractors and consultants for the purpose of providing and exchanging information. Reporting to the Revenue Cycle Manager and/or their designee, the Patient Access Specialist (PAS) is responsible for confirming patient demographic and insurance information to ensure accurate billing for services provided by Total Health Care (THC).
Dental Patient Services Representative GREATER BADEN MEDICAL SERVICE INCDental Patient Services RepresentativeLexington Park, MDWe are deeply proud to deliver these vital services to everyone in our community, regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program.
NewJob Patient Services Coordinator (Care Center/Registration) Kennedy Krieger InstituteJob Patient Services Coordinator (Care Center/Registration)Baltimore, MDThe Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. Collect patient and treatment information, provide cost estimates, and determine patient liability, Help to establish and coordinate payment arrangements with non-par payer sources.
NewPatient Services Representative US Fertility, LLCPatient Services RepresentativeBALTIMORE, MD$20–$24 / hourPart timeWhether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization .
NewPatient Services Representative US FertilityPatient Services RepresentativeBaltimore, MarylandWhether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization .
NewPatient Services Coordinator (Care Center/Registration) Kennedy Krieger InstitutePatient Services Coordinator (Care Center/Registration)Baltimore, MDThe Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays,and answering the phones under the direction of more senior Care Center staff. Collect patient and treatment information, provide cost estimates, and determine patient liability, Help to establish and coordinate payment arrangements with non-par payer sources.
Patient Service Representative RadNet IncPatient Service RepresentativeBaltimore, MD$18–$23 / hourWhen you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
Patient Service Representative Floater RadNet IncPatient Service Representative FloaterCatonsville, MD$18–$23 / hourWhen you join us as a Patient Service Representative Float, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
NewPatient Service Representative Float RadNet IncPatient Service Representative FloatLaurel, MD$18–$24 / hourWhen you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
NewPatient Service Representative Float (PRN) RadNet IncPatient Service Representative Float (PRN)Clinton, MD$18–$24 / hourWhen you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
PATIENT SERVICE ASSOC-ED Sinai Hospital of BaltimorePATIENT SERVICE ASSOC-EDBaltimore, MDSupport: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. PATIENT SERVICE ASSOC-ED in Baltimore, MD - LifeBridge Health Career Site PATIENT SERVICE ASSOC-ED in Baltimore, MD - LifeBridge Health Career Site Save Job Saved.
Patient Services Specialist (CASSI Ashland) (Bilingual Spanish) Kennedy Krieger Institute IncPatient Services Specialist (CASSI Ashland) (Bilingual Spanish)MDThe incumbent is responsible for diversified administrative duties and front-end clinical operations activities which will include greeting patients and families; collecting patient information; and completing cashiering functions. Promptly answer phones, appropriately direct calls, take and deliver accurate messages, answer questions, and provide accurate and timely follow-up as needed.
Medical Front Office - Patient Service Specialist NovaCare RehabilitationMedical Front Office - Patient Service SpecialistOdenton, Maryland$18–$20 / hourWhen patients enter our outpatient physical therapy center in Odenton, we want them to have an exceptional experience – starting at the front desk. Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
NewPatient Services Specialist (Care Center/Registration) Kennedy Krieger InstitutePatient Services Specialist (Care Center/Registration)Baltimore, MDThe Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
LCSW-Case Manager, Social Work- In Patient III Gaithersburg, MD Gaithersburg Med. Ctr. (40hrs.) Kaiser PermanenteLCSW-Case Manager, Social Work- In Patient III Gaithersburg, MD Gaithersburg Med. Ctr. (40hrs.)Gaithersburg, MD$43.12–$56.64 / hour40hrs.) at Kaiser Permanente Skip to main content Menu Close Who We Are Mission & History Our Difference Locations Innovation Stories & Resources Life & Culture Accessibility Support Benefits Career Growth Inclusion and Belonging Military Our Community Career Areas Clinical Careers All Clinical Careers Care at Home Mental Health Nursing Careers Nurse Management Careers Pharmacy Careers Rehab Services Early Careers Early Careers Nurse Residency Internships Business Careers All Business Careers Sales & Marketing IT Careers All IT Careers Digital Careers Exec & Leaders Physicians & Dentists Contingent Careers Our Hiring Process Accommodations FAQs Hiring Process Overview Pre-Hire Assessments Searching Jobs & Submitting Interest Talent Network Job SearchJob Search Search by Keyword Search by Location Radius Radius 5 miles 15 miles 25 miles 35 miles 50 miles Search Jobs My Profile Saved Jobs (0) Employee Job Search A unique approach to mental health. Independent-Clinical-Social-Worker-License-(District-of-Columbia)-within-6-months-of-hire Licensed-Certified-Social-Worker-(Maryland)-within-6-months-of-hire Licensed-Clinical-Social-Worker-(Virginia)-within-6-months-of-hire Additional-Requirements: N/A Preferred-Qualifications: Experience-with-computer-software-programs-in-a-Windows-environment-preferred.
NewPatient Services Representative Shady Grove FertilityPatient Services RepresentativeRockville, MD$20–$23 / hourWhether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.
NewPatient Services Representative - DMV Call Center (Hybrid) Shady Grove FertilityPatient Services Representative - DMV Call Center (Hybrid)Rockville, MD$20–$23 / hourShady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
Patient Service Representative Chase Brexton Health Services IncPatient Service RepresentativeGlen Burnie, MDManages files, initiates and replies to record requests photocopies records and documents for billing and/or legal services; sends and receives information via facsimile machine or email, complying with all laws pertaining to medical records. JOB SUMMARY: Provides support with the daily activities of the organization including but not limited to filing, telephone coverage, patient registration, and referrals as needed.
Patient Services Assistant - Internal Medicine Greater Baltimore Medical CenterPatient Services Assistant - Internal MedicineTowson, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Patient Services Assistant - Hunt Valley Greater Baltimore Medical CenterPatient Services Assistant - Hunt ValleyHunt Valley, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Patient Services Assistant - Gynecology/Oncology Greater Baltimore Medical CenterPatient Services Assistant - Gynecology/OncologyTowson, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Patient Services Assistant - Perinatal Associates Greater Baltimore Medical CenterPatient Services Assistant - Perinatal AssociatesTowson, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Patient Services Assistant - Float Pool Greater Baltimore Medical CenterPatient Services Assistant - Float PoolTowson, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Patient Services Assistant - Primary Care Padonia - Full-Time Greater Baltimore Medical CenterPatient Services Assistant - Primary Care Padonia - Full-TimeMD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Patient Services Assistant - Pulmonology Greater Baltimore Medical CenterPatient Services Assistant - PulmonologyTowson, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
NewPatient Services Assistant - Medical Oncology Greater Baltimore Medical CenterPatient Services Assistant - Medical OncologyTowson, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
Patient Services Assistant - Gastroenterology Greater Baltimore Medical CenterPatient Services Assistant - GastroenterologyTowson, MD$17.30–$25.11 / hourUnder limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
LMSW-Case Manager, Social Work- In Patient II Annapolis, MD Anne Arundel MOB (24hrs.) Kaiser PermanenteLMSW-Case Manager, Social Work- In Patient II Annapolis, MD Anne Arundel MOB (24hrs.)Annapolis, MDJob Summary: For members of a defined population, responsible for collaborating with the members of the health care team to facilitate the coordination of appropriate, cost-effective services that are consistent with members plan of care, help achieve his/her optimal level of independence, and enhance quality of life. Essential Responsibilities: Responsibilities include, but are not limited to, problem identification, psychosocial assessment, financial counseling/referral, accessing community resources, placement for care, guiding the member through health-related legal processes, or consultation and support to other health care professionals.
LMSW-Case Manager, Social Work- In Patient II Annapolis, MD Anne Arundel MOB (20hrs.) Kaiser PermanenteLMSW-Case Manager, Social Work- In Patient II Annapolis, MD Anne Arundel MOB (20hrs.)Annapolis, MDJob Summary: For members of a defined population, responsible for collaborating with the members of the health care team to facilitate the coordination of appropriate, cost-effective services that are consistent with members plan of care, help achieve his/her optimal level of independence, and enhance quality of life. Essential Responsibilities: Responsibilities include, but are not limited to, problem identification, psychosocial assessment, financial counseling/referral, accessing community resources, placement for care, guiding the member through health-related legal processes, or consultation and support to other health care professionals.