Act as a liaison between patients, staff, volunteers, visitors, and the hospitalGather feedback from patients and their families regarding their experiences and care Communicate hospital policy and procedure to patients, visitors, and staff with respect and considerationAnticipates and responds to patients' needs, following up until their needs are metRespond to patient portal work lists and/or work queuesPatient Ambassadors are required to move extensively around the work areaSpeak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and take time to resolve the situationDemonstrate accurate, clear, and timely verbal and written communicationActively promote safety for patients, families, visitors, and coworkersAttend carefully to important details, practicing the STAR method – Stop, Think, Act, and Review- to self-check behavior and performanceMaintain a clean and organized environment at the welcome desk and kiosksKeep individuals and registration kiosks organized to prevent crowdingMaintain office supplies, equipment, and reference materialsAll Ambassadors are responsible for the information distributed via e-mail. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.